Front Office Manager | Game Lodge | Limpopo

HospitalityandOutdoor; Limpopo; On-site; ZAR 420,000 - 600,000; Full time

Benefits offered by this job

Housing

Meals

Uniform

13th Cheque

Job summary

Hospitality and Outdoor in Limpopo is seeking an experienced Front of House Manager to oversee guest services operations at a luxury game lodge.

The role requires hands-on leadership, excellence in service, and a proven track record managing front office teams, with strong Opera PMS knowledge and collaboration with housekeeping. You will train staff, resolve guest concerns, and ensure seamless arrival-to-departure experiences.

Qualifications

• Experience managing front office operations in luxury lodges, hotels, or resorts.
• Strong leadership and guest-service orientation.
• Hands-on management style with a focus on service excellence.

Responsibilities

• Oversee daily front office and guest service operations.
• Ensure exceptional guest experiences from arrival to departure.
• Lead, manage, and motivate the Front Office team.

Tools

Opera PMS

Job description

Hospitality and Outdoor

Starting Date: ASAP

Establishment: Game Lodge

Additional Benefits

• Housing
• Meals
• Uniform
• 13th Cheque

Front Office Manager | Limpopo

A luxury Game Lodge in Limpopo is seeking an experienced and professional Front of House Manager to oversee guest services operations. This exciting opportunity is ideal for a hospitality professional who is passionate about guest satisfaction, operational excellence, and leading high-performing teams in a luxury lodge environment.

As the Front of House Manager, you will be responsible for ensuring that every guest receives exceptional service from arrival to departure.

The successful candidate will have previous management experience within a luxury lodge, hotel, or resort and possess strong working knowledge of Opera PMS. You will be responsible for supervising front office processes, resolving guest concerns, managing team performance, and ensuring that operational procedures are followed consistently.

This role requires excellent leadership, communication, and problem-solving skills. A hands‑on management style, strong organisational abilities, and a commitment to service excellence are key requirements for this position.

Key Responsibilities

• Oversee daily front office and guest service operations.
• Ensure exceptional guest experiences from arrival to departure.
• Lead, manage, and motivate the Front Office team.
• Supervise reception procedures and guest interactions.
• Manage guest enquiries, requests, and complaints professionally.
• Ensure effective use of Opera PMS for reservations and guest management.
• Monitor service standards and operational efficiency.
• Coordinate with housekeeping and other lodge departments.
• Conduct staff training and performance management.