Front Office Assistant

Wild Dreams Hospitality; South Africa; On-site; ZAR 95,000 - 123,000; Full time

Job summary

Wild Dreams Hospitality in Limpopo is seeking a warm and capable Front Office Assistant to join their intimate luxury bush lodge. You will be the first and last contact for guests throughout their stay, handling check-ins, reservations on the PMS, payments, and guest inquiries with a professional, friendly approach.

Ideal candidates show boutique hospitality experience, strong communication, and impeccable attention to detail, and are flexible to work weekends and public holidays in a small-team

Qualifications

• Previous front office or reception experience, ideally in a boutique lodge, guesthouse, or similar hospitality setting.
• Working knowledge of a property management system (PMS) for bookings and guest records.
• Comfortable processing guest payments accurately.
• Strong verbal and written communication skills.
• Genuine, guest-centric approach with a warm, professional manner.
• Well organised with strong attention to detail.
• Able to multitask and stay calm during busy periods.
• Flexible and willing to work hospitality hours, including weekends and public holidays.

Responsibilities

• Welcome and check guests in and out with warmth and efficiency.
• Manage day-to-day bookings and reservations on the PMS.
• Process guest payments and maintain accurate records.
• Respond promptly to guest enquiries via phone, email, and WhatsApp.
• Maintain up-to-date guest profiles and records.
• Liaise with lodge management on daily front office needs.
• Support the wider team with general administrative tasks as required.

Skills

Front office experience

PMS knowledge

Guest payment processing

Verbal and written communication

Guest-centric approach

Attention to detail

Multitasking

Flexible hours

Job description

An intimate luxury bush lodge, set within a private nature reserve in Limpopo, is seeking a warm and capable FRONT OFFICE ASSISTANT to join their small, guest-focused team.

This is a boutique operation offering villas, a cabin, and cottages to a small number of guests at a time, so the role suits someone who enjoys close guest contact and is comfortable wearing several hats. You'll be the first and last point of contact for guests throughout their stay.

Core Criteria:

• Previous front office or reception experience, ideally in a boutique lodge, guesthouse, or similar hospitality setting
• Working knowledge of a property management system (PMS) for bookings and guest records
• Comfortable processing guest payments accurately
• Strong verbal and written communication skills
• Genuine, guest‑centric approach with a warm, professional manner
• Well organised with strong attention to detail
• Able to multitask and stay calm during busy periods
• Flexible and willing to work hospitality hours, including weekends and public holidays

Core Responsibilities:

• Welcome and check guests in and out with warmth and efficiency
• Manage day‑to‑day bookings and reservations on the PMS
• Process guest payments and maintain accurate records
• Respond promptly to guest enquiries via phone, email, and WhatsApp
• Maintain up‑to‑date guest profiles and records
• Liaise with lodge management on daily front office needs
• Support the wider team with general administrative tasks as required

On Offer:

• Salary: R8,500 to R11,000 per month, depending on experience