Guest Relations Manager

The Capital Hotels & Apartments; Johannesburg; Vor Ort; ZAR 300.000 - 420.000; Vollzeit

Zusammenfassung

The Capital Hotels oversees guest services and administration within the Rooms Division, with a strong emphasis on leadership and customer service excellence. The Guest Relations Manager will supervise front desk operations and drive guest satisfaction while supporting revenue growth across accommodation, conferences, and F&B.

Applicants should have 3–5 years in guest relations management, experience with PMS systems (Protel advantageous), and a pro-active, detail-oriented approach to team

Qualifikationen

• Matric is required.
• Hospitality qualification or similar is preferred.
• 3–5 years Guest Relations Management experience is desirable.
• Hands-on problem solving with ability to remain calm under pressure.
• Customer service driven with outstanding communication and listening skills.

Aufgaben

• Supervise and control all guest services and administration of Guest Service tasks.
• Maximise and grow accommodation, conference and F&B revenues to achieve forecasts.
• Work as part of the Rooms Division; perform general Front Office duties as required.

Kenntnisse

Customer service

Communication

Active listening

Leadership

Team player

Problem solving

Attention to detail

Interpersonal skills

Professional appearance

Proactive

Social media marketing

Ausbildung

Matric

Hospitality qualification or similar

Tools

PMS systems (Protel advantageous)

Jobbeschreibung

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

The Guest Relations Manager is responsible for the supervision and control of all guest services and administration of all Guest Service Related tasks, including maximising and growing production and utilisation in terms of accommodation revenues, conference revenues and Food and Beverage revenue to achieve forecasts. Since this position forms part of the Rooms Division Department, general Front Office duties is part of the job.

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 3 – 5 Years Guest Relations Management experience
• Hands on Problem Solving approach and the ability to remain calm under pressure
• Experience with PMS systems (Protel advantageous)
• Customer service driven with outstanding communication and active listening skills
• Friendly, courteous and service-orientated
• Ability to work as part of a team, as well as independently
• Effective communication with members of staff as well as Guests of the Hotel
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable/Professional appearance and well spoken
• Team Player who leads by example
• Proactive in approach
• Interpersonal skills
• Leadership skills
• Marketing skills, especially Social Media beneficial

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.