Front Office Manager

Karen Tupper Recruitment; Wes-Kaap; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Karen Tupper Recruitment is sourcing a Front Office Manager for a luxury hotel in the Western Cape. The role entails leading the front office team, ensuring VIP guest satisfaction, and overseeing reservations and billing using property management systems.

The ideal candidate will have 5-star hotel experience, strong leadership and communication skills, and be available for shifts, weekends and holidays. Live-out arrangement and reliable transport are required.

Qualifications

• Matric/Grade 12 with a recognized Hospitality Diploma or Degree.
• Proven experience in a 5-star luxury hotel environment with strong knowledge of front office procedures and systems.
• Excellent leadership, communication, problem-solving, and organizational abilities.
• Willingness to work shifts, weekends and public holidays; own reliable transport; live-out position.

Responsibilities

• Lead, train and mentor front office team to uphold 5-star luxury standards.
• Greet VIPs, manage check-in/check-out, resolve guest queries professionally.
• Utilize front office systems for reservations, daily reporting and billing.
• Rotate through duty management shifts to oversee hotel operations and guest satisfaction.
• Coordinate with housekeeping, maintenance and F&B to ensure seamless service.

Skills

Leadership

Communication

Problem solving

Organizational skills

Education

Matric/Grade 12

Hospitality Diploma or Degree

Job description

Key Responsibilities

• Team Leadership: Manage, train, and mentor the front office team to maintain 5-star luxury standards.
• Guest Relations: Greet VIPs, oversee smooth check-in and check-out processes, and resolve guest queries with professionalism.
• Systems Management: Use front office property management systems efficiently for reservations, daily reporting, and billing.
• Duty Management: Rotate through duty management shifts to oversee overall hotel operations and guest satisfaction.
• Cross-Departmental Coordination: Work closely with housekeeping, maintenance, and food and beverage teams to ensure seamless service.

Requirements

• Citizenship: South African citizen (essential).
• Education: Matric / Grade 12 qualification plus a recognized Hospitality Diploma or Degree.
• Experience: Proven experience in a 5-star luxury hotel environment, with strong knowledge of front office procedures and systems.
• Skills: Exceptional leadership, communication, problem-solving, and organizational skills.
• Available to work shifts, weekends and public holidays
• Own reliable transport
• Logistics: Must be able to commute locally as this is a live-out position.