Front Office Manager

Hoteljobs; Cape Town; In loco; ZAR 450.000 - 600.000; Tempo pieno

Descrizione del lavoro

HotelJobs in Cape Town is seeking an experienced Front Office Manager for an established boutique hostel and a brand-new hostel opening March 2027. You will lead the front desk, guest services, and duty management while shaping operations for the pre-opening.

You will build systems, SOPs, and a capable team, collaborate with management, and ensure outstanding guest service, seamless reservations and smooth daily operations across the two properties.

Competenze

• Previous Front Office supervisory or management experience.
• Hotel, hostel, backpacker or accommodation experience.
• Reservations and OTA experience.
• Experience with a hospitality PMS — Cloudbeds advantageous.
• Excellent organisational and administrative skills.
• Strong communication and problem-solving abilities.
• A hands-on, proactive approach.
• The ability to thrive in a fast-paced environment.
• Flexibility to work shifts, weekends and public holidays when required.

Mansioni

• Lead and manage the Front Office team.
• Rostering, training, coaching and performance management.
• Oversee check-ins, check-outs, guest queries and complaints.
• Manage reservations, room & bed allocations and group bookings.
• Monitor OTAs, online bookings and guest communication.
• Maintain accurate PMS and Front Office administration.
• Work closely with Housekeeping, Maintenance, Security and Operations.
• Monitor guest feedback and drive service improvements.
• Develop SOPs and operational systems for the new hostel.
• Assist with recruitment and training of the new Front Office team.
• Assist with PMS, OTA and operational system setup.
• Support pre-opening preparation and operational readiness.

Conoscenze

Front Office Management

Staff Training

Reservations & OTA Management

Guest Service

PMS Experience

Organizational Skills

Communication Skills

Strumenti

Cloudbeds

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FRONT OFFICE MANAGER | CAPE TOWN

Established Boutique Hostel | Exciting New Hostel Opening March 2027

An exciting opportunity for an experienced, energetic and hands-on Front Office Manager to join an established boutique hostel in Cape Town, while playing an integral role in the pre-opening and launch of a brand-new hostel in March 2027.

THE OPPORTUNITY

You will take ownership of the day-to-day Front Office operation, leading the reception and Duty Management team while ensuring exceptional guest service, smooth reservations and strong operational standards. You will also work closely with management on the new property, helping to establish systems; SOPs, team structures and service standards from the ground up.

KEY RESPONSIBILITIES

• Lead and manage the Front Office team
• Rostering, training, coaching and performance management
• Oversee check-ins, check-outs, guest queries and complaints
• Manage reservations, room & bed allocations and group bookings
• Monitor OTAs, online bookings and guest communication
• Maintain accurate PMS and Front Office administration
• Work closely with Housekeeping, Maintenance, Security and Operations
• Monitor guest feedback and drive service improvements
• Develop SOPs and operational systems for the new hostel
• Assist with recruitment and training of the new Front Office team
• Assist with PMS, OTA and operational system setup
• Support pre-opening preparation and operational readiness

WE'RE LOOKING FOR

• Previous Front Office supervisory or management experience
• Hotel, hostel, backpacker or accommodation experience
• Strong people-management and training skills
• Reservations and OTA experience
• Experience with a hospitality PMS — Cloudbeds advantageous
• Excellent organisational and administrative skills
• Strong communication and problem-solving abilities
• A hands-on, proactive approach
• The ability to thrive in a fast-paced environment
• Flexibility to work shifts, weekends and public holidays when required

AN OPPORTUNITY TO BUILD SOMETHING NEW

This is more than a traditional Front Office Manager position. You'll have the opportunity to manage an established operation while helping shape a brand-new hostel from the ground up — from systems and SOPs to team culture, service standards and the guest experience.

If you're a hands-on hospitality leader who loves people, takes ownership and gets excited about building teams and exceptional guest experiences ; we'd love to hear from you.