Front Office Administrator - Elderly Care & Debtors

Kontak; Kempton Park; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

13th cheque

Pension fund with employer 13% and 7%

Standard weekday hours 07h30 to 16h00

Job summary

Kontak is seeking an Administrative Officer for a front office role in Kempton Park, Johannesburg. You will manage resident interactions and complex financial administration in a structured, people-centered facility serving elderly residents.

The role requires 5+ years in similar admin work, proficiency in Pastel, Word and Excel, and a caring approach with elderly residents. Benefits include a 13th cheque, pension fund, and standard weekday hours.

Qualifications

• Minimum of 5 years of experience in a similar administrative role.
• Solid working knowledge of MS Word, Excel, and Pastel (latest version).
• Experience in debtors and financial administration is essential.
• Strong administrative skills with exceptional attention to detail.
• Ability to work with and around elderly persons with patience and compassion.
• Own reliable transport.
• Clear criminal record.

Responsibilities

• Serve as the first point of contact for residents, families, and visitors, handling all enquiries with professionalism and warmth.
• Manage the front office and reception area with a friendly, positive approach.
• Handle all telephone communication with excellent telephone etiquette.
• Generate invoices for various accommodation types and manage individual resident accounts.
• Draw and process bank statements daily and allocate accurately to the relevant accounts.
• Compile monthly debtors reports and manage the full debtors follow-up process.
• Manage and balance resident trust accounts weekly and process billing according to individual purchases.
• Provide regular balance feedback to residents and families and update trust accounts as required.
• Coordinate resident admissions in collaboration with the nursing manager and social worker.
• Prepare and maintain admission files and follow up on outstanding documentation.
• Calculate fees and ensure payment is secured before or at the time of admission.
• Manage stationery procurement and provide general administrative support to staff.
• Handle and redirect resident complaints or comments to the appropriate departments.
• Assist with fundraising functions and events when required.

Skills

Administration

People skills

Debt management experience

Attention to detail

Elderly care sensitivity

Communication

Tools

Pastel Accounting

MS Word

Excel

Job description

Kontak is seeking an Administrative Officer for a front office role in Kempton Park, Johannesburg. You will manage resident interactions and complex financial administration in a structured, people-centered facility serving elderly residents.

The role requires 5+ years in similar admin work, proficiency in Pastel, Word and Excel, and a caring approach with elderly residents. Benefits include a 13th cheque, pension fund, and standard weekday hours.