Administrative Officer (JB6338)

Recruitment; Kempton Park; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

13th cheque

Pension fund with employer 13% and 7%

Standard weekday hours 07h30 to 16h00

Job summary

Kontak is seeking an Administrative Officer for a front office role in Kempton Park, Johannesburg. You will manage resident interactions and complex financial administration in a structured, people-centered facility serving elderly residents.

The role requires 5+ years in similar admin work, proficiency in Pastel, Word and Excel, and a caring approach with elderly residents. Benefits include a 13th cheque, pension fund, and standard weekday hours.

Qualifications

• Minimum of 5 years of experience in a similar administrative role.
• Solid working knowledge of MS Word, Excel, and Pastel (latest version).
• Experience in debtors and financial administration is essential.
• Strong administrative skills with exceptional attention to detail.
• Ability to work with and around elderly persons with patience and compassion.
• Own reliable transport.
• Clear criminal record.

Responsibilities

• Serve as the first point of contact for residents, families, and visitors, handling all enquiries with professionalism and warmth.
• Manage the front office and reception area with a friendly, positive approach.
• Handle all telephone communication with excellent telephone etiquette.
• Generate invoices for various accommodation types and manage individual resident accounts.
• Draw and process bank statements daily and allocate accurately to the relevant accounts.
• Compile monthly debtors reports and manage the full debtors follow-up process.
• Manage and balance resident trust accounts weekly and process billing according to individual purchases.
• Provide regular balance feedback to residents and families and update trust accounts as required.
• Coordinate resident admissions in collaboration with the nursing manager and social worker.
• Prepare and maintain admission files and follow up on outstanding documentation.
• Calculate fees and ensure payment is secured before or at the time of admission.
• Manage stationery procurement and provide general administrative support to staff.
• Handle and redirect resident complaints or comments to the appropriate departments.
• Assist with fundraising functions and events when required.

Skills

Administration

People skills

Debt management experience

Attention to detail

Elderly care sensitivity

Communication

Tools

Pastel Accounting

MS Word

Excel

Job description

Administrative Officer (JB6338)

Location: Kempton Park, Johannesburg

Salary: R20,000 to R25,000 per month

Employment Type: Permanent

Applications Close: 30 November 2026

Step into a role that genuinely matters. This opportunity is based at a well-regarded residential care facility in Kempton Park, where compassion meets professionalism and every working day has real purpose. The environment is structured and people-centred, serving a community of elderly residents across frail care and life right accommodation, supported by a dedicated team of nursing, care, and administrative staff.

This is not a behind-the-scenes desk role. The successful candidate will be the heartbeat of the front office, managing everything from warm resident and family interactions to complex financial administration. If you are someone who thrives on variety, takes pride in accuracy, and genuinely connects with people, this position offers the kind of meaningful daily work that is hard to find elsewhere.

What's in it for you

• A 13th cheque paid annually
• Pension fund with employer contributing 13% and employee contributing 7%
• Standard weekday hours of 07h30 to 16h00
• A role with genuine impact in a close-knit, people-focused environment

Minimum Requirements

• Minimum of 5 years of experience in a similar administrative role
• Solid working knowledge of MS Word, Excel, and Pastel (latest version)
• Experience in debtors and financial administration is essential
• Strong administrative skills with exceptional attention to detail
• Ability to work with and around elderly persons with patience and compassion
• Own reliable transport
• Clear criminal record

Key Responsibilities

• Serve as the first point of contact for residents, families, and visitors, handling all enquiries with professionalism and warmth
• Manage the front office and reception area with a friendly, positive approach
• Handle all telephone communication with excellent telephone etiquette
• Generate invoices for various accommodation types and manage individual resident accounts
• Draw and process bank statements daily and allocate accurately to the relevant accounts
• Compile monthly debtors reports and manage the full debtors follow-up process
• Manage and balance resident trust accounts weekly and process billing according to individual purchases
• Provide regular balance feedback to residents and families and update trust accounts as required
• Coordinate resident admissions in collaboration with the nursing manager and social worker
• Prepare and maintain admission files and follow up on outstanding documentation
• Calculate fees and ensure payment is secured before or at the time of admission
• Manage stationery procurement and provide general administrative support to staff
• Handle and redirect resident complaints or comments to the appropriate departments
• Assist with fundraising functions and events when required

Keywords

Administrative Officer, Frail Care Administration, Retirement Village Administrator, Debtors Administrator, Trust Account Management, Pastel Accounting, Afrikaans English Bilingual, Front Office Management, Kempton Park, Elderly Care Administration, Residential Care Facility, Financial Administration

Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.

Kontak Recruitment Disclaimer

Equal opportunity

All backgrounds are welcome, with no bias. All are considered based on requirements.

Job specifics

Requirements mirror advertisement, duties may adjust for client needs.

Fair process

Fair assessment, only shortlisted candidates contacted due to volume.

Privacy

Data processed as per Privacy Policy. By applying, you agree to data handling. We safeguard applicant info.

Candidate verification

Candidates selected by the client are verified. False info may disqualify or end employment with the client.

Offer clarity

The Advert is not a binding offer. Written offers based on pre-employment conditions.

No direct link

Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.

Applicant Responsibility

Upon applying, confirmation of receipt for a specific advert is given. If no confirmation is received, you must verify with Kontak Recruitment.