Front Office Admin Officer — Elder Care & Finances

Kontak Recruitment; Kempton Park; On-site; ZAR 223,000 - 279,000; Full time

Benefits offered by this job

13th cheque

Pension fund with employer 13% / staff

Weekday hours 07h30–16h00

Job summary

Kontak Recruitment is seeking an Administrative Officer for a residential care facility in Kempton Park. The role centers on front-office duties, resident and family interactions, and comprehensive financial administration.

The ideal candidate has 5+ years of admin experience, proficiency in MS Word, Excel, and Pastel, and skilled debtors/financial administration with meticulous attention to detail.

Qualifications

• Minimum of 5 years of experience in an administrative role.
• Solid working knowledge of MS Word, Excel, and Pastel (latest version).
• Experience in debtors and financial administration is essential.
• Strong administrative skills with exceptional attention to detail.
• Ability to work with and around elderly persons with patience and compassion.
• Own reliable transport.
• Clear criminal record.

Responsibilities

• Serve as the first point of contact for residents, families, and visitors, handling all enquiries with professionalism and warmth.
• Manage the front office and reception area with a friendly, positive approach.
• Handle all telephone communication with excellent telephone etiquette.
• Generate invoices for various accommodation types and manage individual resident accounts.
• Draw and process bank statements daily and allocate accurately to the relevant accounts.
• Compile monthly debtors reports and manage the full debtors follow-up process.
• Manage and balance resident trust accounts weekly and process billing according to individual purchases.
• Provide regular balance feedback to residents and families and update trust accounts as required.
• Coordinate resident admissions in collaboration with the nursing manager and social worker.
• Prepare and maintain admission files and follow up on outstanding documentation.
• Calculate fees and ensure payment is secured before or at the time of admission.
• Manage stationery procurement and provide general administrative support to staff.
• Handle and redirect resident complaints or comments to the appropriate departments.
• Assist with fundraising functions and events when required.

Skills

MS Word

Excel

Debtors

Finance admin

Administrative skills

Tools

Pastel

Job description

Kontak Recruitment is seeking an Administrative Officer for a residential care facility in Kempton Park. The role centers on front-office duties, resident and family interactions, and comprehensive financial administration.

The ideal candidate has 5+ years of admin experience, proficiency in MS Word, Excel, and Pastel, and skilled debtors/financial administration with meticulous attention to detail.