Front Line Medical Receptionist

Diagnostical Radiological Services; Gauteng; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Onboarding

Collaborative environment

Career growth

Salary and benefits

Job summary

Diagnostic Radiological Services Inc. is sourcing a Receptionist to join our radiology reception team. You will warmly welcome patients, update their details, provide exam quotes and handle co-payments while answering queries and maintaining accurate records.

The role requires Grade 12, proficiency in Word/Excel/Outlook, 2-3 years in a high-pressure environment, and familiarity with medical aid, PMB rules, and POPI Act regulations.

Qualifications

• Grade 12 is required or equivalent.
• Intermediate Word, Excel and Outlook proficiency.
• 2-3 years’ experience in a professional high-pressure environment.
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial.

Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed.
• Capture all patient info correctly, checking info as you type (minimum 6 patients per hour).
• Provide quotes for exams and take co-payments/short payments by medical aids.
• Explain prep for CT & MRI exams and provide prep info.
• Obtain Authorization for all examinations and process payments for private patients.
• Scan and attach all relevant documents to patient profiles.

Skills

Empathy

Customer service

Communication

Education

Grade 12

Tools

Word

Excel

Outlook

Job description

Are you interested in…
Joining a dynamic team where you can make a real impact in patient care?
Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer:

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day as a Receptionist in a radiology reception environment includes:

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

• Grade 12
• Intermediate Word, Excel, Outlook
• 2 - 3 years’ experience in a professional high-pressure environment
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial

Main Responsibilities:

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk-in or in-hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement

Hours of Work:

Shift rotation on a weekly basis:
07h00 – 16h00, 7h30 – 16h30, 08h00 – 17h00, 08h30 – 17h30 & 09h30 – 18h00

Sat: 08h00 – 18h00 (time off given the morning and OT payment for afternoon).
Sun: 08h00 – 18h00 (paid as OT)

We encourage differently abled people to apply
We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Why Choose Us?
At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.
We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands‑on and closely involved with the team.
We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.
We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure.

We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Kindly note: we will retain your CV and personal information for future suitable vacancies. If you object to your information being kept, please indicate your objection and we will carefully discard all your information.