Front Line Medical Receptionist

Diagnostic Radiological Services Inc.; Alberton; On-site; ZAR 140,000 - 180,000; Full time

Benefits offered by this job

Onboarding & support

Arbinger training

Career growth opportunities

Competitive salary & benefits

Job summary

Diagnostic Radiological Services Inc. in Alberton is seeking a personable Receptionist to join their radiology reception team.

The role involves greeting patients, capturing accurate information, quoting exams, handling co-payments, and providing prep details for CT and MRI scans. The position requires 2–3 years of experience in a high-pressure environment, Grade 12, and proficiency with Word/Excel/Outlook.

Qualifications

• Grade 12 qualification and literacy.
• 2–3 years' experience in a high-pressure healthcare admin setting.
• Proficiency in Word, Excel, and Outlook.

Responsibilities

• Greet patients warmly and with empathy.
• Capture patient information accurately on the system.
• Check medical aid benefits and quotes for exams.
• Collect co-payments and payments from private patients.
• Provide prep information for CT and MRI scans.
• Obtain authorizations for examinations.
• Scan and attach documents to patient profiles.
• Coordinate with Radiography Team Leader and Head Office.
• Resolve telephonic enquiries.
• Attend monthly staff meetings and suggest improvements.

Skills

Customer service

Data entry

Medical aid knowledge

POPI Act knowledge

Education

Grade 12

Tools

MS Word

MS Excel

Outlook

Job description

Are you interested in...

Joining a dynamic team where you can make a real impact in patient care?

Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We Offer

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical day as a Receptionist in a radiology reception environment includes:

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

Minimum Requirements

• Grade 12
• Intermediate Word, Excel, Outlook
• 2 - 3 years' experience in a professional high-pressure environment
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial
• Own reliable transport, non-negotiable

Main Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients, ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk-in or in-hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiries
• Work hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement

Hours Of Work

07h00 - 16h00, 7h30 - 16h30, 08h00 - 17h00, 08h30 - 17h30 & 09h30 - 18h00

Weekend Overtime - Every 4th Weekend

Sat: 08h00 - 18h00 (time off given the morning and OT payment for afternoon).

Sun: 08h00 - 18h00 (paid as OT)

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork.

We offer a supportive, connected work environment that's fast paced but less formal, with directors who are hands-on and closely involved with the team.

We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service.

We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure.

We're working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.