Night Duty Receptionist/Administrator

ProDevelopment Group; Gauteng; On-site; ZAR 156,000 - 257,000; Full time

Benefits offered by this job

Onboarding and support

Collaborative environment

Career growth opportunities

Competitive salary and benefits

Job summary

Diagnostic Radiological Services Inc. seeks a Medical Night Duty Medical Receptionist/Administrator to manage patient reception, billing, and appointment coordination in a radiology environment.

Responsibilities include capturing patient data, handling co-payments, quotes, and preparing patients for CT/MRI exams. The role requires Grade 12, proficiency with Word/Excel/Outlook, and 2–3 years of high-pressure experience.

Qualifications

• Minimum Grade 12 education.
• Proficient in Word, Excel and Outlook.
• Experience in a professional high-pressure environment is preferred.
• Knowledge of medical aid and PMB rules is beneficial.
• POPI Act regulations knowledge is beneficial.
• Reliable personal transport is required.

Responsibilities

• Greet patients warmly and capture/update their information accurately.
• Provide quotes for exams and handle co-payments/short payments.
• Check medical aid benefits and obtain necessary authorizations.
• Book CT & MRI appointments and provide prep information.
• Process payments for private, walk-in and in-hospital patients.
• Scan and attach documents to patient records and handle inquiries.
• Coordinate with Radiography Team Leader and Head Office for workflow.
• Attend monthly staff meetings and suggest improvements.

Job description

Job Title: Medical Night Duty Medical Receptionist/Administrator

Location: Sunward Park Hospital

Our Values: Customer Focused, Communication, Commitment, Continuous Improvement, Value our Colleagues and Ethical Behaviour.

Are you interested in… Joining a dynamic team where you can make a real impact in patient care? Diagnostic Radiological Services Inc. are looking for passionate, skilled professionals to join our fast-paced, supportive environment where teamwork and compassion are at the heart of everything we do.

We offer

• Comprehensive onboarding and support.
• A collaborative environment and commitment to continuous team development through Arbinger training and principles.
• An opportunity to grow and expand your skills, constantly challenging yourself and advancing your career.
• A competitive salary package and benefits.

Your typical night as a receptionist in a radiology reception environment includes

Receiving patients in a friendly and welcoming manner, capture and/or update their information on the system, provide quotes for exams, take co-payment/short or private payments, provide info for the preparation of exams, handle queries, print patient reports.

Minimum Requirements

• Grade 12
• Intermediate Word, Excel, Outlook
• 2 - 3 years’ experience in a professional high-pressure environment
• Knowledge of medical aid and PMB rules will be beneficial.
• Knowledge of the POPI Act regulations for healthcare will be beneficial
• Own reliable transport, non-negotiable

Main Responsibilities

• Acknowledge all patients with warmth and friendliness, showing empathy where needed
• Capture all patient info correctly, checking info as you @type (must be able to capture at least 6 patients per hour)
• Check medical aid benefits
• Do quotes for all exams and take co-payments/short payments by medical aids
• Ensure you understand and follow the protocol for emergency patients; ensure terms and conditions are signed.
• Book patients for CT & MRI scans and provide prep info for CT & MRI exams
• Obtain Authorization for all examinations.
• Process payments for all private patients, walk-in or in-hospital patients, allocate payments to correct invoices
• Obtain and scan in all relevant WCA documents for workplace injuries/diseases
• Scan and attach all relevant documents to the correct patient profile
• Resolving telephonic enquiriesWork hand in hand with the Radiography Team Leader and Head Office staff to ensure an efficient and affective workflow between all departments
• Participate in monthly staff meetings /small group meetings and make suggestions for improvement

Hours of Work

Monday to Sunday 18h00-06h00 every second week

We encourage differently abled people to apply

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff.

Why Choose Us?

At Diagnostic Radiological Services Inc, we focus on compassionate patient care and strong teamwork. We offer a supportive, connected work environment that’s fast paced but less formal, with directors who are hands-on and closely involved with the team. We have many long serving employees, celebrating 10, 15, 20, and a few 30 years of service. We are proud to partner with the University of Johannesburg in training clinical staff and maintain an open-door policy, with a flat management structure. We’re working to integrate Arbinger principles throughout our organisation, helping us cultivate a mindset of growth, collaboration, and mutual respect.

We support an inclusive work environment and welcome applications from individuals with disabilities. A reasonable range of mobility is however essential in the medical field, including support staff. Kindly note: we will retain your CV and personal information for future suitable vacancies. If you object to your information being kept, please indicate your objection and we will carefully discard all your information.