Front Desk Supervisor

Placements24; Noord-Kaap; On-site; ZAR 83,000 - 124,000; Full time

Benefits offered by this job

Competitive pay with tips

Health benefits & PTO

Staff meals & discounts

Growth opportunities

Job summary

Placements24 is seeking a welcoming and efficient Front Desk Supervisor to lead the reception team at a hotel in Kimberley. You will supervise front desk staff, manage daily operations, and assist guests with check-in and check-out while maintaining high standards of service.

The role requires excellent customer service, strong communication, and proficiency with PMS. You will train and schedule staff, handle inquiries and complaints, and contribute to a smooth, memorable guest experience.

Qualifications

• Experience as Front Desk Supervisor or in a senior Front Desk role in the hospitality industry.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational skills and the ability to multitask effectively.
• A positive attitude and the ability to remain calm under pressure.

Responsibilities

• Supervise the daily operations of the front desk, ensuring efficiency and adherence to hotel standards.
• Train, mentor, and schedule front desk staff, providing ongoing performance feedback.
• Manage guest check-in and check-out processes, ensuring accuracy and speed.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room key management, guest mail, and messages.
• Maintain a high level of guest service and anticipate guest needs to enhance their experience.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Multitasking

Calm under pressure

Tools

PMS

Job description

About the Role

Our client is looking for a welcoming and efficient Front Desk Supervisor to lead the reception team at their hotel in Kimberley. This role is essential for creating the first impression guests have of the hotel, ensuring a smooth check-in/check-out process, and handling guest inquiries with professionalism and courtesy. You will supervise the front desk staff, manage daily operations, and assist guests with any needs or requests to ensure their stay is comfortable and enjoyable. This is an excellent opportunity for an individual with strong customer service skills and a passion for hospitality.

Key Responsibilities

• Supervise the daily operations of the front desk, ensuring efficiency and adherence to hotel standards.
• Train, mentor, and schedule front desk staff, providing ongoing performance feedback.
• Manage guest check-in and check-out processes, ensuring accuracy and speed.
• Handle guest inquiries, requests, and complaints promptly and professionally.
• Oversee room key management, guest mail, and messages.
• Maintain a high level of guest service and anticipate guest needs to enhance their experience.

Requirements

• Previous experience as a Front Desk Supervisor or in a senior Front Desk role in the hospitality industry.
• Excellent customer service, communication, and interpersonal skills.
• Proficiency in hotel property management systems (PMS).
• Strong organizational skills and the ability to multitask effectively.
• A positive attitude and the ability to remain calm under pressure.

Benefits

• Competitive hourly wage with potential for tips or service charges.
• Opportunity to work in a historic city.
• Health benefits and paid time off.
• Staff meals and discounts on hotel services.
• A supportive team environment with opportunities for growth.