Fraud Administration and Operations Manager

FirstRand Limited; Johannesburg; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

FirstRand Limited is seeking a Fraud Administration and Operations Manager in Johannesburg to lead a specialist team in executing fraud processes and enhancing recoveries. You will drive recovery initiatives, approve write-offs based on incident values, and manage costs while ensuring compliance and timely reporting.

The role requires a Fraud-related qualification, 4+ years in a similar role, and at least 3 years in leading complex teams with strong stakeholder management.

Qualifications

• Relevant qualification in Fraud (Diploma/Degree).
• 4+ years of experience in a similar role.
• 3+ years of experience managing complex teams.
• Stakeholder management

Responsibilities

• Manage and guide team resources in executing fraud administration processes and procedures.
• Lead recovery activities to maximize recoveries and approve write-offs based on fraud values.
• Manage costs within approved budget and submit required financial documents.
• Reduce fraud complaints by analyzing complaints data and identifying improvements.
• Lead participation in specialist practice forums to share information and insights across the business.
• Cultivate and manage relationships with law enforcement agencies and banking industry counterparts.
• Ensure systems are available and fraud investigations are conducted within timelines and compliance standards.
• Develop and implement fraud recovery strategies for the upcoming year.

Skills

Stakeholder management

Education

Fraud qualification (Diploma/Degree)

Job description

## Fraud Administration and Operations ManagerApply: Johannesburg: Full time: Posted Today: End Date: September 22, 2026 (6 days left to apply): R48908# **Job Description**To manage and guide team resources in executing the appropriate fraud administration processes and procedures in a timely manner to maximize recoveries for business and minimise any write-offs* Manage recovery activities in line with applicable standards and laws to maximize recoveries for the Bank, approve write-offs based on the rand value of fraud incidents.* Manage costs within approved budget and timely submit required financial documents.* Reduce fraud complaints (conduct analysis of complaints, identify gaps and recommend improvements) to ensure processing at optimal levels at all times and identifying continuous improvement based on complaints data.* Lead participation in specialist practice forums to share information and insights across the business.* Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.* Deliver an exceptional client experience that exceeds customers and stakeholders' expectations through proactive and appropriate solutions and communication.* Share and impart knowledge of fraud prevention and intervention practices to team members through relevant forms of delivery.* Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.* Ensure that required systems are available for use, suitable rules are applied, and fraud investigation processes are executed within the required timelines and compliance standards* Develop and implement the appropriate fraud recovery strategies with priorities and objectives for the forthcoming year that relate to specific BUs and channels* Conduct fraud administration activities in line with applicable laws, policies and procedures stipulated in business* Check system queues and data records for progress on fraud claims to be processed and aging of accounts respectively* Compile and communicate accurate and timely administration function reports to and keep key stakeholders informed of recovery, chargebacks and write-offs including updating relevant information systems accessed by the fraud community* Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives* Manage own development to increase own competenciesMinimum requirements* A relevant qualification in Fraud (Diploma/Degree)* 4+ years of experience in a similar role* 3+ years of experience managing complex teams* Stakeholder management