Fraud Administration and Operations Manager

Fnbnamibia; Johannesburg; On-site; ZAR 536,000 - 670,000; Full time

Job summary

FNB Namibia in Johannesburg seeks a Fraud Administration and Operations Manager to lead fraud recovery initiatives and regulatory compliance. You will guide teams to maximize recoveries, approve write-offs, and reduce fraud incidents while maintaining excellent client service.

The role emphasizes collaboration with law enforcement, sharing insights, and driving continuous improvement across processes. The position requires a Fraud qualification with several years of leadership experience and a

Qualifications

• A relevant qualification in Fraud (Diploma/Degree).
• 4+ years of experience in a similar role.
• 3+ years of experience managing complex teams.
• Stakeholder management.

Responsibilities

• Manage recovery activities to maximize recoveries for the Bank and approve write-offs based on rand value of fraud incidents.
• Reduce fraud complaints by analyzing data and identifying gaps for improvements.
• Lead participation in specialist practice forums to share insights across the business.
• Cultivate relationships with law enforcement agencies, experts and counterparts in banking.
• Deliver an exceptional client experience with proactive solutions and communication.
• Provide knowledge sharing on fraud prevention practices to the team.
• Ensure fraud systems and processes are available, compliant and timely.
• Develop and implement fraud recovery strategies aligned to business units and channels.
• Prepare and communicate administration reports on recovery, chargebacks, and write-offs.

Skills

Stakeholder management

Team leadership

Fraud knowledge

Education

Diploma/Degree in Fraud

Job description

## Fraud Administration and Operations ManagerApply: Johannesburg: Full time: Posted Today: End Date: September 22, 2026 (6 days left to apply): R48908# **Job Description**To manage and guide team resources in executing the appropriate fraud administration processes and procedures in a timely manner to maximize recoveries for business and minimise any write-offs* Manage recovery activities in line with applicable standards and laws to maximize recoveries for the Bank, approve write-offs based on the rand value of fraud incidents.* Manage costs within approved budget and timely submit required financial documents.* Reduce fraud complaints (conduct analysis of complaints, identify gaps and recommend improvements) to ensure processing at optimal levels at all times and identifying continuous improvement based on complaints data.* Lead participation in specialist practice forums to share information and insights across the business.* Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.* Deliver an exceptional client experience that exceeds customers and stakeholders' expectations through proactive and appropriate solutions and communication.* Share and impart knowledge of fraud prevention and intervention practices to team members through relevant forms of delivery.* Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.* Ensure that required systems are available for use, suitable rules are applied, and fraud investigation processes are executed within the required timelines and compliance standards* Develop and implement the appropriate fraud recovery strategies with priorities and objectives for the forthcoming year that relate to specific BUs and channels* Conduct fraud administration activities in line with applicable laws, policies and procedures stipulated in business* Check system queues and data records for progress on fraud claims to be processed and aging of accounts respectively* Compile and communicate accurate and timely administration function reports to and keep key stakeholders informed of recovery, chargebacks and write-offs including updating relevant information systems accessed by the fraud community* Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives* Manage own development to increase own competenciesMinimum requirements* A relevant qualification in Fraud (Diploma/Degree)* 4+ years of experience in a similar role* 3+ years of experience managing complex teams* Stakeholder management