Fraud Operations & Recovery Manager

RMB; Johannesburg; On-site; ZAR 497,000 - 595,000; Full time

Job summary

RMB in Johannesburg is seeking a Fraud Administration and Operations Manager to lead a team responsible for fraud prevention, recovery actions and compliant operations. You will drive improvements in complaint handling, liaise with law enforcement, and ensure timely, accurate reporting of recovery activities.

The role demands a relevant fraud qualification and several years of senior experience in fraud management, with strong leadership and stakeholder engagement skills.

Qualifications

• 4+ years of experience in fraud
• 3+ years of experience managing complex teams
• Diploma/Degree in Fraud or related field

Responsibilities

• Oversee fraud administration and recovery processes to maximize recoveries.
• Lead complex fraud investigations with adherence to laws and standards.
• Manage costs within budget and submit required financial documents.
• Reduce fraud complaints by analyzing data and driving improvements.
• Collaborate with law enforcement and banking industry counterparts.
• Provide exceptional client experience through proactive solutions and communication.
• Develop fraud prevention strategies and share knowledge with the team.
• Ensure systems and processes support timely fraud investigations and compliant operations.
• Prepare and communicate administration reports to stakeholders.

Skills

Experience in fraud

Team leadership

Education

Fraud Diploma/Degree

Job description

RMB in Johannesburg is seeking a Fraud Administration and Operations Manager to lead a team responsible for fraud prevention, recovery actions and compliant operations. You will drive improvements in complaint handling, liaise with law enforcement, and ensure timely, accurate reporting of recovery activities.

The role demands a relevant fraud qualification and several years of senior experience in fraud management, with strong leadership and stakeholder engagement skills.