Fraud Administration and Operations Manager

RMB; Johannesburg; On-site; ZAR 497,000 - 595,000; Full time

Job summary

RMB in Johannesburg is seeking a Fraud Administration and Operations Manager to lead a team responsible for fraud prevention, recovery actions and compliant operations. You will drive improvements in complaint handling, liaise with law enforcement, and ensure timely, accurate reporting of recovery activities.

The role demands a relevant fraud qualification and several years of senior experience in fraud management, with strong leadership and stakeholder engagement skills.

Qualifications

• 4+ years of experience in fraud
• 3+ years of experience managing complex teams
• Diploma/Degree in Fraud or related field

Responsibilities

• Oversee fraud administration and recovery processes to maximize recoveries.
• Lead complex fraud investigations with adherence to laws and standards.
• Manage costs within budget and submit required financial documents.
• Reduce fraud complaints by analyzing data and driving improvements.
• Collaborate with law enforcement and banking industry counterparts.
• Provide exceptional client experience through proactive solutions and communication.
• Develop fraud prevention strategies and share knowledge with the team.
• Ensure systems and processes support timely fraud investigations and compliant operations.
• Prepare and communicate administration reports to stakeholders.

Skills

Experience in fraud

Team leadership

Education

Fraud Diploma/Degree

Job description

## Fraud Administration and Operations ManagerApply: Johannesburg: Full time: Posted Today: End Date: September 22, 2026 (6 days left to apply): R48908# **Job Description**To manage and guide team resources in executing the appropriate fraud administration processes and procedures in a timely manner to maximize recoveries for business and minimise any write-offs* Manage recovery activities in line with applicable standards and laws to maximize recoveries for the Bank, approve write-offs based on the rand value of fraud incidents.* Manage costs within approved budget and timely submit required financial documents.* Reduce fraud complaints (conduct analysis of complaints, identify gaps and recommend improvements) to ensure processing at optimal levels at all times and identifying continuous improvement based on complaints data.* Lead participation in specialist practice forums to share information and insights across the business.* Cultivate and manage objective working relationships with various law enforcement agencies, experts and counterparts in the banking industry.* Deliver an exceptional client experience that exceeds customers and stakeholders' expectations through proactive and appropriate solutions and communication.* Share and impart knowledge of fraud prevention and intervention practices to team members through relevant forms of delivery.* Extract, share insights, lessons learnt and recommendations from root cause analysis applied in fraud cases to inform further fraud prevention improvements across a wide range of processes and systems, regulation and policies.* Ensure that required systems are available for use, suitable rules are applied, and fraud investigation processes are executed within the required timelines and compliance standards* Develop and implement the appropriate fraud recovery strategies with priorities and objectives for the forthcoming year that relate to specific BUs and channels* Conduct fraud administration activities in line with applicable laws, policies and procedures stipulated in business* Check system queues and data records for progress on fraud claims to be processed and aging of accounts respectively* Compile and communicate accurate and timely administration function reports to and keep key stakeholders informed of recovery, chargebacks and write-offs including updating relevant information systems accessed by the fraud community* Ensure optimal performance of both individuals and teams through the development of skills to achieve business objectives* Manage own development to increase own competenciesMinimum requirements* A relevant qualification in Fraud (Diploma/Degree)* 4+ years of experience in a similar role* 3+ years of experience managing complex teams* Stakeholder management