Fraud Operations & Recoveries Manager

FirstRand Limited; Johannesburg; On-site; ZAR 700,000 - 1,100,000; Full time

Job summary

FirstRand Limited is seeking a Fraud Administration and Operations Manager in Johannesburg to lead a specialist team in executing fraud processes and enhancing recoveries. You will drive recovery initiatives, approve write-offs based on incident values, and manage costs while ensuring compliance and timely reporting.

The role requires a Fraud-related qualification, 4+ years in a similar role, and at least 3 years in leading complex teams with strong stakeholder management.

Qualifications

• Relevant qualification in Fraud (Diploma/Degree).
• 4+ years of experience in a similar role.
• 3+ years of experience managing complex teams.
• Stakeholder management

Responsibilities

• Manage and guide team resources in executing fraud administration processes and procedures.
• Lead recovery activities to maximize recoveries and approve write-offs based on fraud values.
• Manage costs within approved budget and submit required financial documents.
• Reduce fraud complaints by analyzing complaints data and identifying improvements.
• Lead participation in specialist practice forums to share information and insights across the business.
• Cultivate and manage relationships with law enforcement agencies and banking industry counterparts.
• Ensure systems are available and fraud investigations are conducted within timelines and compliance standards.
• Develop and implement fraud recovery strategies for the upcoming year.

Skills

Stakeholder management

Education

Fraud qualification (Diploma/Degree)

Job description

FirstRand Limited is seeking a Fraud Administration and Operations Manager in Johannesburg to lead a specialist team in executing fraud processes and enhancing recoveries. You will drive recovery initiatives, approve write-offs based on incident values, and manage costs while ensuring compliance and timely reporting.

The role requires a Fraud-related qualification, 4+ years in a similar role, and at least 3 years in leading complex teams with strong stakeholder management.