Franchise Operations & Training Specialist

Infinity Brands; Cape Town; On-site; ZAR 268,000 - 469,000; Full time

Job summary

A leading franchise consultancy in Cape Town is seeking a Franchise Service Consultant to act as the crucial contact for franchisees. The role involves ensuring compliance with operational standards while supporting store performance and training franchisees. Candidates should have a degree in business management and proven field consulting experience, along with strong analytical skills. This position offers a unique opportunity to enhance franchise operations and customer satisfaction.

Qualifications

• Proven experience as a field or service consultant.
• Strong analytical ability.
• Valid driver's license and road-worthy vehicle.

Responsibilities

• Conduct bi-monthly store visits to ensure compliance with brand standards.
• Provide training sessions for franchisees to ensure operational standards.
• Monitor compliance with health and safety regulations.
• Manage stock levels and optimize inventory turnover.

Skills

Field consulting experience

Customer service

Analytical skills

Business processes knowledge

Education

Degree in business management and/or operations

Job description

A leading franchise consultancy in Cape Town is seeking a Franchise Service Consultant to act as the crucial contact for franchisees. The role involves ensuring compliance with operational standards while supporting store performance and training franchisees. Candidates should have a degree in business management and proven field consulting experience, along with strong analytical skills. This position offers a unique opportunity to enhance franchise operations and customer satisfaction.