Floor Supervisor (40hr) - Volpes - Worcester Mountain Mill Mall

TFG Limited; Worcester; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Volpes in Worcester Mountain Mill Mall is seeking a Floor Supervisor (40hr) to lead the store team on-site. The role requires supporting store management with strong leadership, excellent customer service, and the ability to drive KPI performance in a fast-paced retail environment.

Candidates should have at least 3 years of retail experience, with 1 year in a supervisory role, and a matric certificate. Flexibility, initiative, and strong organizational skills are essential for success in this

Qualifications

• The candidate must have retail experience and store leadership exposure.
• Strong leadership, interpersonal and communication skills are essential.
• Ability to adapt to a flexible schedule and fast-paced environment.

Responsibilities

• Support store management to provide effective leadership for the team.
• Ensure operational excellence with a customer-centric mindset.
• Motivate staff and manage merchandise and visuals to drive KPIs.
• Allocate time, multitask, and prioritize duties to meet business needs.
• Drive performance through KPIs such as turnover, rewards, new accounts, and visuals.

Skills

Retail experience

Store leadership

Leadership

Interpersonal skills

Communication skills

Flexible schedule

Organizational skills

Planning skills

Multi-tasking

Independent work

Initiative

Attention to detail

Customer service mindset

Education

Matric certificate

Job description

Floor Supervisor (40hr) - Volpes - Worcester Mountain Mill Mall

Western Cape, South Africa (On-site)

Job Description

Responsibilities:

The ability to support the store management team to provide outstanding leadership to the store team.

Ensures the team executes operational excellence through a customer centric mindset.

Generating high levels of motivation and commitment within the store.

Allocate time effectively; handle multiple tasks and completing priorities.

Provide input and manage merchandise and visual principles.

Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).

Qualification:

A Matric certificate.

Skills:

Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

High flexibility and ability to adapt to different customers and situations.

A high sense of urgency with demonstrated ability to work independently.

High flexibility and ability to adapt to different customers.

An outstanding leadership, interpersonal and communication skills.

Ability to work a flexible schedule to meet the needs of the business.

Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Strategic Sales Planning

Managing the Sales Process

Customer Value Management

Behaviours for success:

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Effectively building formal and informal relationship networks inside and outside the organization.

Building strong customer relationships and delivering customer-centric solutions.

Making good and timely decisions that keep the organization moving forward.

Anticipating and adopting innovations in business-building digital and technology applications.

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Making good and timely decisions that keep the organization moving forward.

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Good verbal/ written communication skills and good organisational skills

Strong organizational and planning skills

The ability to multi-task in a fast-paced environment

The ability to work independently.

The ability to take initiative.

A high level of attention to detail

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.