Floor Supervisor (40hr) - Volpes - Paardevlei

TFG Limited; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Job summary

TFG Limited in Western Cape, South Africa, an on-site store role, seeks a store leader to guide and mentor the team. The position emphasizes delivering exceptional customer service and achieving store KPIs through strategic sales planning and visual merchandising.

Requirements include a Matric certificate, at least 3 years in retail with 1 year in leadership, and the ability to adapt to diverse customers and situations while maintaining high urgency and strong communication and organizational

Qualifications

• Matric certificate.
• At least 3 years retail experience with 1 year store leadership experience.
• Flexible schedule, ability to multi-task, work independently, strong leadership and communication skills.

Responsibilities

• Support store management to provide outstanding leadership to the store team.
• Ensure operational excellence with a customer-centric mindset.
• Generate motivation and commitment within the store team.
• Allocate time, manage multiple tasks and priorities.
• Provide input and manage merchandise and visual standards.
• Drive store KPIs such as turnover, rewards, new accounts, and visuals.

Education

Matric certificate

Job description

Western Cape, South Africa (On-site)

Job Description

Responsibilities

The ability to support the store management team to provide outstanding leadership to the store team.

Ensures the team executes operational excellence through a customer centric mindset.

Generating high levels of motivation and commitment within the store.

Allocate time effectively; handle multiple tasks and completing priorities.

Provide input and manage merchandise and visual principles.

Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals, etc).

Qualification

A Matric certificate.

Skills

Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

High flexibility and ability to adapt to different customers and situations.

A high sense of urgency with demonstrated ability to work independently.

An outstanding leadership, interpersonal and communication skills.

Ability to work a flexible schedule to meet the needs of the business.

Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.

Strategic Focus Areas

Strategic Sales Planning

Managing the Sales Process

Customer Value Management

Behaviours for success

Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Effectively building formal and informal relationship networks inside and outside the organization.

Building strong customer relationships and delivering customer-centric solutions.

Making good and timely decisions that keep the organization moving forward.

Anticipating and adopting innovations in business-building digital and technology applications.

Creating a climate where people are motivated to do their best to help the organization achieve its objectives.

Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Good verbal/ written communication skills and good organisational skills

Strong organizational and planning skills

The ability to multi-task in a fast-paced environment

The ability to work independently.

The ability to take initiative.

A high level of attention to detail

Preference

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Required Skills

• Managing the Sales Process
• Planning & Organising
• Service Delivery
• Verbal Communication