Floor Supervisor (40hr) - Foschini - Sandton

TFG Limited; Sandton; On-site; ZAR 446,400 - 725,400; Full time

Job summary

TFG Limited is seeking a Store Leader in Gauteng (Sandton) to guide the store team, deliver exceptional customer service, and drive KPI performance in a fast-paced retail environment.

You will support management, manage merchandising and visuals, and ensure efficient operations while maintaining high standards of customer satisfaction and team motivation.

Qualifications

• Matric certificate is required.
• 3+ years retail experience with 1+ year store leadership experience.
• Strong leadership, interpersonal and communication skills.

Responsibilities

• Provide leadership to the store team and assist store management.
• Ensure operational excellence with a customer-centric approach.
• Motivate and engage the store team to achieve targets.
• Manage time and prioritize multiple tasks effectively.
• Oversee merchandising and visual presentation.
• Drive KPI performance (turnover, new accounts, visuals, etc.).

Skills

Leadership

Customer service

Communication

Planning

Organising

Multi-tasking

Attention to detail

Independent work

Education

Matric certificate

Job description

Gauteng, South Africa (On-site)

Job Description

Responsibilities

• The ability to support the store management team to provide outstanding leadership to the store team.
• Ensures the team executes operational excellence through a customer centric mindset.
• Generating high levels of motivation and commitment within the store.
• Allocate time effectively; handle multiple tasks and completing priorities.
• Provide input and manage merchandise and visual principles.
• Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals. etc).

Qualification

A Matric certificate.

Skills

• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.
• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours for success

• Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Effectively building formal and informal relationship networks inside and outside the organization.
• Building strong customer relationships and delivering customer-centric solutions.
• Making good and timely decisions that keep the organization moving forward.
• Anticipating and adopting innovations in business-building digital and technology applications.
• Creating a climate where people are motivated to do their best to help the organization achieve its objectives.
• Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
• Good verbal/ written communication skills and good organisational skills
• Strong organizational and planning skills
• The ability to multi-task in a fast-paced environment
• The ability to work independently.
• The ability to take initiative.
• A high level of attention to detail

Preference

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Required Skills

• Managing the Sales Process
• Planning & Organising
• Service Delivery
• Verbal Communication