Flexible-Shift Administrative Assistant (Reception)

Bupa UK; oThongathi; On-site; ZAR 513,000 - 693,000; Full time

Benefits offered by this job

25 days holiday

Volunteering days

Pension & life insurance

Health insurance

Dental cover

Job summary

Bupa Mindplace in Maidstone is seeking an Administrative Assistant to support reception and administrative tasks within a busy centre. You will ensure a smooth customer journey, handle queries by phone and email, and keep records accurate while maintaining a welcoming reception area.

The ideal candidate will have administration and reception experience, strong communication skills, and be able to work in a fast-paced environment with a proactive mindset.

Qualifications

• Excellent written and verbal communication.
• Outstanding customer service and friendly demeanour.
• Administrative and reception experience.
• Well organised, reliable and proactive.
• Computer literacy is required.
• Knowledge of medical terminology is desirable.

Responsibilities

• Greet and welcome customers and support the customer journey to checkout.
• Answer and forward incoming queries by phone and email, manage mailbox.
• Maintain a well-presented reception and waiting areas.
• Dispatch customer reports within required timeframes, manage abnormal results.
• Prepare appointment packs, clinical files, and consent forms as needed.
• Process invoices, payments, and credits during customer departure.
• Organise documents and deadlines for timely processing.
• Handle post and letters and generate letters as required.
• Monitor stock levels and order goods when needed.

Skills

Customer service

Communication

Organised

Proactive

Computer literate

Reception experience

Tools

Meddbase

BOSS

Exact

Job description

Bupa Mindplace in Maidstone is seeking an Administrative Assistant to support reception and administrative tasks within a busy centre. You will ensure a smooth customer journey, handle queries by phone and email, and keep records accurate while maintaining a welcoming reception area.

The ideal candidate will have administration and reception experience, strong communication skills, and be able to work in a fast-paced environment with a proactive mindset.