Five-Star Lodge Ops Manager - Lead Guest Experience Onsite

HotelJobs; South Africa; Presencial; ZAR 446.000 - 837.000; Jornada completa

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Onsite Accommodation

Descripción de la vacante

HotelJobs in South Africa is seeking an Operations Manager for a luxury safari lodge in Sabi Sands. The role requires strong leadership across departments to consistently deliver a five-star guest journey, with focus on cost control, budgeting and safety standards.

You will drive continuous improvements and partner with HODs to maintain exceptional service. The successful candidate will manage staffing development, oversee operational planning, and ensure facilities and assets are maintained to

Formación

• Three years’ experience in a senior operational or management role within hospitality, preferably at a five-star safari lodge
• Demonstrated ability to work collaboratively with senior management and departmental HODs
• Proven experience in staff management and development, operational planning; budgeting and cost control
• Proven experience in delivering service excellence and development of 5* service Standards
• Experience managing projects, coordinating and overseeing operational improvements
• Proven ability to identify operational challenges, implement solutions and drive efficiencies
• Sound understanding of Health & Safety requirements
• Extensive computer knowledge i.e. Microsoft Excel, Word, Outlook, Internet; Powerpoint; knowledge of Sage X3 and HMS Infor would be advantageous
• Excellent command of the English language, spoken and written
• Valid driver’s license

Responsabilidades

• Provide effective leadership, guidance and support to all relevant operational departments
• Ensure a consistently exceptional five-star guest experience by driving and upholding The highest standards across all aspects of the guest journey, while supporting relevant HODs and their teams in consistently delivering these standards
• To monitor guest feedback and address any concerns in conjunction with HODs
• Identify opportunities for improvements in systems, processes and overall operational performance
• Monitor departmental expenditure against agreed budgets and operational targets and identify opportunities for cost control
• Assist with the preparation and management of departmental budgets
• Ensure effective management of departmental resources, equipment and assets
• To ensure that all facilities, vehicles, equipment and operational resources are maintained to the highest standards, allowing the Lodges to operate safely, efficiently and seamlessly
• Take overall responsibility for monitoring and maintaining Health & Safety standards across the property and operational departments
• Ensure compliance with applicable occupational Health & Safety legislation and statutory requirements
• Conduct Health & Safety inspections and risk assessments
• Provide leave cover for the Deputy General Manager

Descripción del empleo

HotelJobs in South Africa is seeking an Operations Manager for a luxury safari lodge in Sabi Sands. The role requires strong leadership across departments to consistently deliver a five-star guest journey, with focus on cost control, budgeting and safety standards.

You will drive continuous improvements and partner with HODs to maintain exceptional service. The successful candidate will manage staffing development, oversee operational planning, and ensure facilities and assets are maintained to