Senior Lodge Operations Manager – Five-Star Safari

HotelJobs; Mpumalanga; On-site; ZAR 600,000 - 900,000; Full time

Benefits offered by this job

Live-in benefits

Job summary

HotelJobs in South Africa is partnering with a world-class safari lodge situated within the Kruger National Park to recruit an experienced Lodge Manager. You will support the Lodge Manager in all operational aspects of the lodge, ensuring service and presentation standards are upheld and leading guest relations, housekeeping, maintenance, gardening, and F&B oversight.

You will mentor lodge staff, manage stock, databases, and concierge/reception day-to-day.

Qualifications

• 4+ years’ experience in a five-star hotel or world-class lodge, including at least 2 years in a management role
• Exceptional Food & Beverage knowledge with awareness of dietaries and allergens
• High standards of service excellence and a genuine passion for hospitality
• Strong financial management ability, including stock control and administration of orders
• Excellent management, communication, and staff development skills
• Clear understanding of basic labour law and disciplinary procedures

Responsibilities

• Oversee guest relations, housekeeping, maintenance, gardening standards and F&B oversight
• Support the Lodge Manager in all operational aspects and ensure standards are upheld
• Manage stock control and financial administration including ordering
• Lead, mentor and develop lodge staff; maintain guest database and concierge/reception operations
• Maintain the lodge’s design, style and conservation ethos in all areas
• Remain calm under pressure and resolve challenges with empathy and confidence

Skills

Leadership

Guest relations

Staff development

Office software

Tools

MS Word

Excel

Outlook

Internet applications

Job description

HotelJobs in South Africa is partnering with a world-class safari lodge situated within the Kruger National Park to recruit an experienced Lodge Manager. You will support the Lodge Manager in all operational aspects of the lodge, ensuring service and presentation standards are upheld and leading guest relations, housekeeping, maintenance, gardening, and F&B oversight.

You will mentor lodge staff, manage stock, databases, and concierge/reception day-to-day.