First-Line IT Support Engineer — Fast-Paced, Customer-Focused

Growth Resourcing; Umhlanga Rocks; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Growth Resourcing in Umhlanga Rocks, SA, is seeking a motivated 1st Line Support Engineer to join our IT support team. You will be the first point of contact for internal users, resolving day-to-day IT issues and maintaining high service standards.

Responsibilities include logging and prioritising tickets, troubleshooting Windows and Microsoft 365 issues, assisting with onboarding, documenting incidents, and ensuring compliance with IT policies. A proactive, customer-focused mindset is essential.

Qualifications

• Minimum of 2 years experience within an IT Helpdesk or Service Desk environment.
• Good understanding of Microsoft Windows and Microsoft 365.
• Basic understanding of networking concepts (Wi-Fi, TCP/IP, VPNs).
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Provide 1st-line technical support to internal users via phone, email, and ticketing systems.
• Log, categorise, prioritise, and manage support tickets accurately.
• Troubleshoot and resolve common IT issues relating to Windows, Microsoft 365, user accounts and passwords, printers, devices, networks, and Teams.
• Escalate unresolved or complex issues to senior support teams where necessary.
• Assist with onboarding and offboarding processes, including user setup and equipment allocation.
• Maintain accurate documentation of incidents, resolutions, and IT procedures.
• Support hardware installations, software deployments, and system updates.
• Ensure all support activities are delivered in line with IT policies, security standards, and compliance requirements.
• Deliver exceptional customer service while maintaining professionalism and empathy.

Skills

Windows

Microsoft 365

Networking basics

Troubleshooting

Communication skills

Organizational skills

Multi-tasking

Customer focus

Tools

Ticketing systems/ITSM

Remote/Desktop support tools

Job description

Growth Resourcing in Umhlanga Rocks, SA, is seeking a motivated 1st Line Support Engineer to join our IT support team. You will be the first point of contact for internal users, resolving day-to-day IT issues and maintaining high service standards.

Responsibilities include logging and prioritising tickets, troubleshooting Windows and Microsoft 365 issues, assisting with onboarding, documenting incidents, and ensuring compliance with IT policies. A proactive, customer-focused mindset is essential.