First-Contact Customer Support Specialist

Vibrant Visionaries Marketing; East London; On-site; ZAR 150,000 - 210,000; Full time

Job summary

Vibrant Visionaries Marketing in East London, South Africa, is seeking a friendly CSR to deliver exceptional support and keep customers happy. Resolve complaints, technical issues, and product/service questions on the first contact where possible.

Escalate complex cases to the right team and follow through to completion. Provide clear, accurate information on products, pricing, policies, and promotions. Stay calm, target-driven, organized, and a true team player to ensure customer satisfaction.

Qualifications

• Matric or equivalent required.
• Excellent verbal and written communication in English.
• Strong problem-solving skills and a calm attitude.
• Target-driven, organised and a real team player.

Responsibilities

• Resolve complaints, technical issues, and product/service questions on the first contact where possible.
• Escalate complex cases to the right team and follow through to completion.
• Provide clear, accurate information on products, pricing, policies, and promotions.

Skills

Verbal communication

Written communication

Problem-solving

Team player

Results oriented

Education

Matric or Equivalent

Job description

Vibrant Visionaries Marketing in East London, South Africa, is seeking a friendly CSR to deliver exceptional support and keep customers happy. Resolve complaints, technical issues, and product/service questions on the first contact where possible.

Escalate complex cases to the right team and follow through to completion. Provide clear, accurate information on products, pricing, policies, and promotions. Stay calm, target-driven, organized, and a true team player to ensure customer satisfaction.