Customer Support Specialist — Calm, Solution-Driven CSR

Vibrant Visionaries Marketing; East London; On-site; ZAR 201,000 - 268,000; Full time

Job summary

Vibrant Visionaries Marketing is seeking a friendly CSR to deliver exceptional support and keep customers happy. You will resolve complaints, handle inquiries on the first contact where possible, and provide clear information on products, pricing, policies, and promotions.

Escalate complex cases to the right team and follow through to completion, ensuring accurate responses, a positive customer experience, and measurable service quality across channels.

Qualifications

• Matric or equivalent
• Excellent verbal and written communication in English
• Strong problem-solving skills and calm attitude
• Target-driven, organised and a real team player

Responsibilities

• Resolve complaints, technical issues, and product/service questions on the first contact where possible
• Provide clear, accurate information on products, pricing, policies, and promotions
• Escalate complex cases to the right team and follow through to completion

Skills

Communication

Written communication

Problem solving

Team player

Organised

Education

Matric / Grade 12

Job description

Vibrant Visionaries Marketing is seeking a friendly CSR to deliver exceptional support and keep customers happy. You will resolve complaints, handle inquiries on the first contact where possible, and provide clear information on products, pricing, policies, and promotions.

Escalate complex cases to the right team and follow through to completion, ensuring accurate responses, a positive customer experience, and measurable service quality across channels.