Fintech Customer Success for Migrant Workers (Cape Town)

Mama Money; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A fintech startup in South Africa is seeking a Customer Success Consultant to be the single point of contact for customer queries. The ideal candidate will be fluent in English and Sotho, possess excellent communication skills, and be based in Cape Town. This role focuses on providing a positive customer experience and requires the legal right to work in South Africa. Join a community-driven company that values impact and customer care.

Qualifications

• Fluent in English and Sotho, with the legal right to live and work in South Africa.
• Excellent written and verbal communication skills.

Responsibilities

• Be a single point of contact for customer queries.
• Utilize customer service tools for accurate responses.
• Meet quality and productivity goals assigned by management.
• Demonstrate clear and polite written and oral communication.
• Maintain a positive and professional demeanor.
• Take initiative in solving customer complaints.
• Supportive of colleagues and other departments.

Skills

Fluent in English

Fluent in Sotho

Excellent written and verbal communication skills

Job description

A fintech startup in South Africa is seeking a Customer Success Consultant to be the single point of contact for customer queries. The ideal candidate will be fluent in English and Sotho, possess excellent communication skills, and be based in Cape Town. This role focuses on providing a positive customer experience and requires the legal right to work in South Africa. Join a community-driven company that values impact and customer care.