Fintech Customer Engagement Specialist - Hybrid Role

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary with performanceBon

Medical aid and retirement benefits

Hybrid role in Mahikeng

Training resources and growth

Job summary

Placements24 is seeking a Customer Engagement Specialist in Mahikeng, North West, for a hybrid role that blends office collaboration with remote work. You will drive user adoption of fintech products, manage engagement across channels, onboard new users, and work closely with marketing and product teams to optimize customer experiences.

The role emphasizes data-driven engagement, strong communication, and customer-centric service, with opportunities for growth in a forward-thinking fintech

Qualifications

• Experience in customer service, marketing, or community management.
• Excellent written and verbal communication in English.
• Ability to analyze data and translate insights into engagement strategies.
• Must work on-site in Mahikeng with hybrid flexibility.
• Valid South African identification.

Responsibilities

• Develop and execute customer engagement strategies across various platforms (email, social media, in-app notifications).
• Respond to customer inquiries and feedback, providing timely and accurate support.
• Onboard new users and guide them through features and benefits of fintech products.
• Monitor engagement data to identify trends and opportunities.
• Collaborate with marketing and product teams to create engaging content and campaigns.
• Gather customer insights and provide feedback to inform product development and service improvements.
• Assist in resolving customer issues and escalating complex problems to relevant departments.
• Organize and host webinars or online sessions to educate customers and build community.
• Track key engagement metrics and report on campaign performance.

Skills

Customer service

Marketing knowledge

Community management

CRM software

Data analysis

Communication skills

Hybrid work

Tools

CRM software

Job description

Placements24 is seeking a Customer Engagement Specialist in Mahikeng, North West, for a hybrid role that blends office collaboration with remote work. You will drive user adoption of fintech products, manage engagement across channels, onboard new users, and work closely with marketing and product teams to optimize customer experiences.

The role emphasizes data-driven engagement, strong communication, and customer-centric service, with opportunities for growth in a forward-thinking fintech