Customer Engagement Specialist

Placements24; LegKraal Gate; Hybrid; ZAR 180,000 - 280,000; Full time

Benefits offered by this job

Competitive salary with performanceBon

Medical aid and retirement benefits

Hybrid role in Mahikeng

Training resources and growth

Job summary

Placements24 is seeking a Customer Engagement Specialist in Mahikeng, North West, for a hybrid role that blends office collaboration with remote work. You will drive user adoption of fintech products, manage engagement across channels, onboard new users, and work closely with marketing and product teams to optimize customer experiences.

The role emphasizes data-driven engagement, strong communication, and customer-centric service, with opportunities for growth in a forward-thinking fintech

Qualifications

• Experience in customer service, marketing, or community management.
• Excellent written and verbal communication in English.
• Ability to analyze data and translate insights into engagement strategies.
• Must work on-site in Mahikeng with hybrid flexibility.
• Valid South African identification.

Responsibilities

• Develop and execute customer engagement strategies across various platforms (email, social media, in-app notifications).
• Respond to customer inquiries and feedback, providing timely and accurate support.
• Onboard new users and guide them through features and benefits of fintech products.
• Monitor engagement data to identify trends and opportunities.
• Collaborate with marketing and product teams to create engaging content and campaigns.
• Gather customer insights and provide feedback to inform product development and service improvements.
• Assist in resolving customer issues and escalating complex problems to relevant departments.
• Organize and host webinars or online sessions to educate customers and build community.
• Track key engagement metrics and report on campaign performance.

Skills

Customer service

Marketing knowledge

Community management

CRM software

Data analysis

Communication skills

Hybrid work

Tools

CRM software

Job description

About the Role

Our client, a growing fintech company, is seeking a proactive and dynamic Customer Engagement Specialist to join their team in Mahikeng, North West . This role is vital in fostering positive customer relationships, driving user adoption of their innovative financial products, and ensuring a superior customer experience. You will be responsible for developing and implementing engagement strategies, managing communication channels, and resolving customer inquiries with a focus on building long-term loyalty. This position offers a hybrid work model, combining the benefits of an office presence with the flexibility of remote work. You will play a key role in shaping customer perception and driving growth within a rapidly evolving industry.

Key Responsibilities

• Develop and execute customer engagement strategies across various platforms (email, social media, in-app notifications).
• Respond to customer inquiries and feedback, providing timely and accurate support.
• Onboard new users and guide them through the features and benefits of the fintech products.
• Monitor customer interaction data to identify trends and opportunities for engagement.
• Collaborate with marketing and product teams to create engaging content and campaigns.
• Gather customer insights and provide feedback to inform product development and service improvements.
• Assist in resolving customer issues and escalating complex problems to relevant departments.
• Organize and host webinars or online sessions to educate customers and build community.
• Track key engagement metrics and report on campaign performance.

Requirements

• Previous experience in customer service, marketing, or community management, preferably in the fintech or tech sector.
• Excellent written and verbal communication skills, with a talent for engaging diverse audiences.
• Strong understanding of digital marketing principles and social media platforms.
• Proficiency in using CRM software and customer engagement tools.
• Ability to analyze data and translate insights into actionable engagement strategies.
• Customer-centric mindset with a passion for delivering exceptional service.
• Ability to work effectively both independently and as part of a hybrid team.
• Must be able to work on-site in Mahikeng, North West , with hybrid flexibility.
• Valid South African identification.

Benefits

• Our client offers a competitive salary with opportunities for performance bonuses.
• Comprehensive medical aid and retirement benefits are provided.
• This hybrid role, based in Mahikeng , offers a dynamic work environment with flexibility and professional growth opportunities.
• You will join an innovative company at the forefront of fintech, working with a supportive and forward-thinking team.
• Continuous learning and development are encouraged, with access to training resources to enhance your skills.