Finance & Insurance (F&I) Business Manager

ARCS; Wes-Kaap; Vor Ort; ZAR 350.000 - 520.000; Vollzeit

Zusammenfassung

ARCS is seeking a Finance & Insurance (F&I) specialist to manage the full F&I process from finance application to approval and vehicle delivery. You will structure deals to meet affordability and lender requirements, negotiate terms, and present Value-Added Products to customers.

Maintain strong relationships with banks and finance providers while ensuring all documentation is accurate, compliant, and audit-ready.

Qualifikationen

• Experience in finance and insurance processes (F&I) is preferred.
• Ability to structure deals in line with affordability and finance-house requirements.
• Strong knowledge of compliance standards (NCA, FAIS, FICA).

Aufgaben

• Manage the complete F&I process from application to approval and delivery.
• Submit and manage customer finance applications with banks and finance houses.
• Structure deals according to affordability and lender requirements.
• Negotiate finance terms and manage approvals and conditions.
• Present and sell Value-Added Products (VAPs).
• Ensure all deal documentation is accurate, complete and compliant.
• Maintain relationships with banks and finance providers.
• Explain finance terms, instalments, deposits, and balloon payments to customers.
• Handle customer queries and objections professionally.
• Work with Sales Executives and Management to progress deals.

Kenntnisse

Leadership

Communication

Negotiation

Sales

Financial acumen

Customer service

Detail oriented

Time management

Problem solving

Teamwork

Jobbeschreibung

Key Responsibilities

• Manage the complete F&I process from finance application through to approval, contracting and vehicle delivery
• Submit and manage customer finance applications with banks and finance houses
• Structure deals according to customer affordability and finance-house requirements
• Negotiate appropriate finance terms and manage finance approvals and outstanding conditions
• Present and sell approved Value-Added Products (VAPs)
• Ensure all deal documentation is accurate, complete and compliant
• Maintain strong relationships with banks and finance providers
• Ensure compliance with NCA, FAIS, FICA, dealership policies and finance-house requirements
• Maintain accurate and audit-ready deal files
• Clearly explain finance terms, instalments, deposits, residual/balloon payments and F&I products to customers
• Handle customer queries and objections professionally
• Work closely with Sales Executives and Management to ensure smooth deal progression
• Monitor finance penetration, VAP penetration, F&I gross profit and overall performance
• Manage cancellations and chargebacks
• Complete F&I reporting, administration and month-end processes accurately and on time
• Ensure vehicles are only delivered once all required financial and administrative conditions have been met

Key Skills & Competencies

• Strong leadership and communication skills
• Excellent negotiation and selling abilities
• Strong financial and numerical ability
• Customer-service orientated
• High attention to detail
• Strong administrative and organisational skills
• Excellent time-management and problem-solving abilities
• Ability to work under pressure and meet deadlines
• Strong teamwork and interpersonal skills
• High level of integrity and compliance awareness
• Results-driven with a strong commercial focus