Finance & Insurance Managers - Cape Town area (Western Cape)

Motus GWM; Cape Town; Presencial; ZAR 480.000 - 760.000; Tempo integral

Resumo da vaga

Motus GWM is seeking an experienced Finance & Insurance Manager to lead F&I for vehicle sales in Cape Town. You will structure finance options, present products, and ensure compliance with FAIS, NCA, POPIA and FICA while upholding ethical standards.

You will drive profitability, manage relationships with banks, insurers and OEM reps, and deliver a seamless customer experience through accurate documentation and timely deal progression.

Qualificações

• Knowledge of FAIS, NCA, FICA and POPIA compliance.
• Experience with NCA functions and financial services regulations.
• Regulatory exams or certifications to operate in SA finance/insurance space.

Responsabilidades

• Lead finance and insurance sales for vehicle deals with banks and insurers.
• Explain finance agreements, costs, rates and obligations to customers.
• Promote value-added products and ensure ethical selling practices.
• Maintain audit-ready compliance documentation and governance standards.
• Manage funding processes and track deal progress from approval to delivery.
• Build and maintain relationships with banks, insurers, OEM reps and sales team.

Conhecimentos

Negotiation

Sales

Financial analysis

Relationship management

Customer service

Communication

Attention to detail

Administration

Time management

Problem solving

Ethics

Formação

Grade 12

Credit Management Diploma

Regulatory Exam/NC Accreditation

Short-Term Insurance Qualification

Ferramentas

DMS

Microsoft Office

Descrição da vaga

Job Purpose

We are seeking experienced, customer-focused Finance & Insurance (F&I) Managers to join our dealer network in Cape Town (Western Cape). The successful candidates will be responsible for managing all finance and insurance processes relating to vehicle sales while ensuring full compliance with South African legislation, OEM standards, and dealership policies.

The F&I Manager plays a critical role in delivering exceptional customer service, structuring finance solutions, maximising dealership profitability, and maintaining strong relationships with finance houses and insurance providers.

Key Responsibilities

Finance & Insurance Sales

• Facilitate vehicle finance applications through approved financial institutions.
• Present finance and insurance solutions tailored to customers' needs.
• Promote and sell value-added products (VAPs), including:
  • Extended warranties
  • Service and maintenance plans
  • Tyre and rim insurance
  • Scratch and dent cover
  • Credit life insurance
  • Asset protection products
  • Tracking and telematics products
  • Other approved dealership products
• Maximise F&I gross profit while maintaining ethical sales practices.

Customer Experience

• Meet customers to discuss finance and insurance options.
• Clearly explain finance agreements, costs, interest rates, and contractual obligations.
• Ensure customers understand all products before signing agreements.
• Deliver a professional and compliant customer experience.

Compliance & Governance

Ensure compliance with:

• Financial Advisory and Intermediary Services (FAIS) Act
• National Credit Act (NCA)
• Protection of Personal Information Act (POPIA)
• Financial Intelligence Centre Act (FICA)
• Consumer Protection Act (CPA)
• Treating Customers Fairly (TCF) principles
• OEM standards and dealership policies
• FSCA regulatory requirements

Maintain accurate documentation and ensure all compliance files are audit-ready.

Administration

• Prepare finance documentation accurately and timeously.
• Submit finance applications electronically.
• Obtain customer signatures on all legal documentation.
• Verify supporting documents.
• Ensure vehicle registration and licensing documentation is completed correctly.
• Monitor deal progress from approval through to vehicle delivery.
• Manage funding processes with banks and finance houses.

Relationship Management

Develop and maintain strong working relationships with:

• Major banks and finance houses
• Insurance providers
• OEM representatives
• Sales Managers
• Sales Executives
• Dealer Principal
• Customers

Minimum Requirements

• Understanding of the compliance governing the retail industry would be an advantage.
• Knowledge of the NCA, CRA, FAIS, FICA.
• Accredited by the FSP and mandated to perform NCA functions before (s13 mandate)
• Possess the relevant Continuous Professional Development points within the stipulated time-frames
• Valid South African driver's licence

Qualifications

• Grade 12 (Matric)
• Credit Management Diploma would be advantageous
• In addition, a Regulatory Exam, NC Accreditation, Retail or Short-Term Insurance Qualification with minimum 120 credits.

Experience

• 3 years’ experience in a similar role with a customer services focus within the Automotive Retail Industry or Banking environment.
• Proven track record in achieving finance and insurance targets.
• Experience working with major South African finance houses.
• Knowledge of OEM dealership systems and processes.

Knowledge

Strong understanding of:

• Vehicle finance structures
• Vehicle insurance products
• Value-added products
• Finance house requirements
• National Credit Act
• FAIS legislation
• FICA requirements
• POPIA
• Consumer Protection Act
• Dealer Management Systems (DMS)
• Microsoft Office

Skills

• Exceptional negotiation skills
• Sales and closing ability
• Financial analysis
• Relationship management
• Customer service excellence
• Strong communication skills
• Attention to detail
• Administration and document management
• Time management
• Problem-solving
• High ethical standards

Key Performance Indicators (KPIs)

The successful candidate will be measured on:

• Finance penetration %
• Insurance penetration %
• Value-added product penetration
• Gross profit per deal
• Deal funding turnaround time
• Compliance audit results
• Customer Satisfaction Index (CSI)
• OEM F&I performance standards
• Bank approval ratios
• Accuracy of documentation

Competencies

• Integrity and professionalism
• Customer-centric approach
• Commercial awareness
• Results-driven mindset
• Ability to work under pressure
• Team collaboration
• Adaptability
• Accountability
• Sound judgement
• Ethical decision-making