Field Technician

Daisy Business Solutions; Gqeberha; On-site; ZAR 167,400 - 279,000; Full time

Job summary

Daisy Business Solutions is seeking a field service technician in Gqeberha, South Africa, to service and maintain a fleet of machines. The role involves attending to field service calls and ensuring optimal machine performance through preventative maintenance and customer interaction. Candidates must be willing to work overtime and undergo necessary training. The ideal candidate will maintain professional conduct and communication with service controllers and technical management.

Responsibilities

• Service and maintain a fleet of machines in the field alongside a technical team.
• Attend to field service calls and roles daily.
• Maintain and clean machines ensuring optimal performance.
• Perform regular Preventative Maintenance tasks on devices.
• Attend to device maintenance tasks ensuring optimal performance.
• Deliver consumable products to clients.
• Dress professionally to maintain a professional image.
• Maintain good customer relations and satisfaction.
• Follow instruction from service controller.
• Communicate effectively with service controllers and management.
• Willingness to work overtime when required.
• Attend training for product knowledge.
• Complete technical certifications needed for the job.

Job description

Job Functions

• Service and maintain a fleet of machines in the field alongside a technical team.
• Attending to field service calls and roles on a daily basis.
• Maintain and clean machines ensuring optimal performance.
• Perform regular Preventative Maintenance tasks on devices.
• Attending to device maintenance tasks ensuring devices are well maintained and performing optimally in his area.
• Deliver consumable products to clients.
• Dress professionally and neat to maintain a professional company image.
• Maintain good customer relations and customer satisfaction at all times.
• Follow instruction from their service controller directing them on service calls.
• Follow instruction from team leader and technical manager to maintain field devices.
• Maintain good communication with service controllers, team leaders and management.
• Be willing to work overtime when required to complete field calls timeously.
• Attend training to educate and upskill on all product knowledge.
• Complete online product training and courses as per the team leaders and technical manager.
• Complete the required technical certifications required to perform the job.
• Ensuring the required tools to perform their job are kept neat and tidy and in a good condition.
• Ensure the company property and vehicles are kept neat, tidy and clean at all times.
• Ensuring the required technical manuals and service bulletins are kept to perform their jobs optimally.
• Ensuring the required boot stock levels to perform their jobs efficiently and optimally.
• Maintain boot stock and ensure stock is held at optimal levels of stock.
• Be willing to assist in all areas of the business operations.