Field Service Technician M/F

Groupe CFAO; Polokwane; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Groupe CFAO is seeking a Field Service Technician to maintain, service, and repair material handling equipment on customer sites. You will diagnose issues, perform repairs, and ensure all safety and regulatory standards are met while managing service records.

Ideal candidates have a trade qualification and forklift experience, strong problem-solving skills, and the ability to work independently under pressure. The role demands clear communication and a customer-first attitude.

Qualifications

• Trade qualification and forklift experience required.
• Ability to interpret schematics, diagrams and manuals.
• Self-motivated with strong initiative and time management.
• Excellent communication and customer service orientation.
• Ability to work with minimal supervision and under pressure.

Responsibilities

• Servicing and repairing material handling equipment on site.
• Diagnose and troubleshoot forklift breakdowns accurately.
• Communicate repairs clearly to customers or supervisors.
• Maintain vehicle maintenance records and data/history.
• Ensure OHSACT safety standards on premises.
• Drive rebuilds and repairs to meet timeframes.
• Promote external sales during service visits.
• Resolve customer queries regarding repairs and orders.

Skills

Forklift experience

Communication skills

Problem solving

Time management

Customer service

Ability to work under pressure

Education

Trade Qualification

Qualified Forklift Mechanic

Tools

Auto electrical systems knowledge

Job description

Position title

Field Service Technician M/F

Contract

Contractual hours

Full-time

The purpose of this position is to maintain, service and repair material handling equipment, systems and products on company premises in a timely and cost-effective manner so that customer and company requirements are met; maintaining of vehicle records.

Key Performance Areas

• Servicing of material handling equipment, maintaining forklift serviceability to specified standards by delivering quality service / maintenance.
• Perform accurate diagnosis / troubleshooting in event of breakdown of equipment.
• Communicate required repairs to customer and/or supervisor.
• Maintain vehicle maintenance and operational data/history by updating records.
• Provide complete customer satisfaction in a polite and professional manner.
• Ensure proper communication between self, workshop staff (supervisor and controller) and customer.
• Ensure OHSACT requirements are met on company and client premises.
• Maintain a safe work environment by verifying vehicle safety device operations.
• Follow standards and procedures and comply with legal regulation.
• Update job knowledge by participating in educational opportunities.
• Drive rebuilds and repairs to ensure time frame is kept while promoting external Sales.
• Resolve queries with customers on repairs and outstanding orders.

Required Minimum Knowledge, Skills, Education / Training and Experience Requirements

• Minimum of 5 years mechanical, hydraulic and electrical experience pertaining to forklifts.
• General working knowledge of auto electrical systems (ignition, starting, charging, illumination).
• Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out.
• Highly developed prioritising and multi-tasking skills; strong sense of urgency; problem solving and decision-making skills.
• Excellent communication skills with people at all levels in an organization.
• Dedication to service excellence in every aspect of work carried out; strong focus on attention to detail and accuracy.
• Customer service perceptions and satisfaction.
• Profitability of maintenance / service contracts + quality of machines.
• Accomplishing company strategic goals.
• Trade Qualification, plus experience with forklifts or similar material handling equipment; or Qualified Forklift Mechanic.
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative.
• Ability to work under pressure.
• Ability to understand and follow safety measures and precautions.
• Ability to interpret and apply technical information.
• Ability to read and interpret schematics, diagrams, operations manuals and manufacturer’s specifications.