Field Technician

Daisy Business Solutions; George; On-site; ZAR 200,000 - 350,000; Full time

Job summary

Daisy Business Solutions is seeking a Printer and Copier Technician based in George, Western Cape. The successful candidate will be responsible for installing, maintaining, and repairing printers and copiers, ensuring optimal functionality and customer satisfaction.

The role includes troubleshooting technical issues, performing routine maintenance, and providing customer service in person or remotely. Candidates should have relevant technical certifications and experience in office equipment management.

Qualifications

• Technical background in installing and maintaining printers/copying machines.
• Experience in providing customer support and resolving technical issues.
• Ability to conduct preventive maintenance and repairs effectively.

Responsibilities

• Install and configure printers and copiers at customer sites.
• Perform routine maintenance and urgent repairs on devices.
• Provide technical support to customers via different communication channels.
• Verify device functionality after service and maintain quality standards.
• Manage inventory of spare parts and ensure documentation accuracy.

Skills

Technical support

Troubleshooting

Customer service

Installation and configuration

Education

Relevant technical certification

Tools

Printers

Copiers

Office furniture assembly tools

Job description

Overview

Position Overview: A Printer and Copier Technician, also known as a Service Technician or Field Technician, is responsible for installing, maintaining, troubleshooting, and repairing printers, copiers, and related office equipment/furniture. They ensure that these devices are functioning properly, provide technical support to end-users, and ensure optimal performance and customer satisfaction.

Key Responsibilities

• Installation and Setup:
  • Install and configure printers, copiers, and other office equipment at customer sites.
  • Set up network connectivity, drivers, and software to enable proper functionality.
  • Conduct tests and ensure devices are functioning correctly.
  • Assembling and setup of office furniture in the workshop and at customers.
• Maintenance and Repair:
  • Perform routine maintenance tasks on printers and copiers, such as cleaning, lubrication, and component replacements.
  • Diagnose and troubleshoot hardware and software issues to identify the root cause of problems.
  • Repair or replace faulty components, such as print heads, rollers, circuit boards, or sensors.
  • Upgrade firmware and software to enhance device performance and security.
  • Maintain accurate records of maintenance activities, repairs, and parts inventory.
• Customer Support:
  • Respond to service calls and provide technical support to customers in person or via phone, email, or remote assistance tools.
  • Analyse and resolve customer-reported issues, ensuring minimal downtime and disruption to their operations.
  • Educate customers on device operation, maintenance best practices, and troubleshooting techniques.
• Quality Assurance:
  • Test repaired or serviced devices to verify proper functionality before returning them to customers.
  • Perform quality checks to ensure print and copy output meets established standards.
  • Stay updated on industry trends, new technologies, and advancements in printer and copier systems.
• Inventory and Documentation:
  • Maintain an inventory of spare parts, tools, and supplies needed for repairs and maintenance.
  • Order replacement parts and supplies as necessary, ensuring timely availability.
  • Keep detailed records of service requests, repairs performed, and customer interactions.