Field Service Technician: Troubleshooting & Customer Support

Motus Corporation; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Motus Corporation in Johannesburg South is seeking a skilled Technician to join our Service team. You will provide high‑quality technical support, perform routine maintenance and repairs, and ensure customer satisfaction through reliable service delivery.

You will diagnose issues, use diagnostic tools, and maintain logs of service activities. Travel to client locations and clear communication with clients are essential parts of the role.

Qualifications

• Experience in a technical service role, preferably within a related industry.
• Strong troubleshooting and problem-solving with ability to work independently.
• Excellent communication skills for explaining technical information.
• Familiarity with diagnostic tools and repair techniques.
• Valid driver’s license and willingness to travel to client locations.
• Flexibility for overtime when necessary.

Responsibilities

• Perform routine maintenance and repairs on equipment as per service standards.
• Diagnose technical issues promptly and implement effective solutions.
• Collaborate with the customer service team to address client concerns and queries.
• Utilize diagnostic tools and software to facilitate troubleshooting processes.
• Maintain accurate logs of service activities and equipment performance.
• Assist in training customers on proper equipment use and maintenance.
• Ensure compliance with safety protocols and company policies during service delivery.
• Stay updated with the latest product developments and technical knowledge.

Skills

Technical support

Troubleshooting

Independent worker

Communication

Diagnostic tools

Willing to travel

Education

Certification/Apprenticeship in technical field

Tools

Diagnostic software

Job description

Motus Corporation in Johannesburg South is seeking a skilled Technician to join our Service team. You will provide high‑quality technical support, perform routine maintenance and repairs, and ensure customer satisfaction through reliable service delivery.

You will diagnose issues, use diagnostic tools, and maintain logs of service activities. Travel to client locations and clear communication with clients are essential parts of the role.