We are looking for a skilled, reliable, and motivated Field Service Technician to join our team. The successful candidate will be responsible for the servicing, maintenance, diagnosis, and repair of forklifts and related material-handling equipment.
Minimum Requirements:
- Matric / Grade 12 or equivalent.
- Qualified Diesel and/or Petrol Mechanic with forklift experience, or Qualified Forklift Mechanic.
- 3-5 years' experience working on forklifts or similar material-handling equipment.
- Good mechanical, hydraulic and electrical knowledge.
- General knowledge of auto-electrical systems.
- Trade Test Certificate - Mechanic.
- Valid Code 8 driver's licence.
- Valid forklift operator licence.
- Good written and spoken English.
Key Responsibilities:
- Carry out scheduled servicing and preventative maintenance on forklifts.
- Diagnose mechanical, hydraulic and electrical faults accurately.
- Carry out repairs and breakdown maintenance on customer equipment.
- Inspect forklifts and identify worn, damaged or faulty components.
- Test equipment after repairs to ensure it is safe and operating correctly.
- Use diagnostic equipment, specialised tools and technical manuals correctly.
- Read and interpret electrical and hydraulic schematics, diagrams and manufacturer specifications.
- Attend to customer breakdowns and service calls in a professional and timely manner.
- Complete service reports, job cards and other required documentation accurately.
- Report additional repairs, faults and parts requirements to the relevant department.
- Ensure all work is completed according to required safety and quality standards.
- Maintain tools, equipment and the service vehicle in good working condition.
- Keep the work area clean, safe and organised.
- Ensure customers receive professional and courteous service at all times.
- Follow company procedures, safety requirements and customer site rules.
- Work closely with the Parts, Rental, Service and Sales Departments.
- Assist with technical support and provide feedback on recurring equipment problems.
- Keep up to date with new forklift models, technology, diagnostic equipment and repair methods.
- Be available for overtime, standby and emergency breakdowns when required.