Field Service Manager

Profile Personnel; Centurion; On-site; ZAR 390,600 - 558,000; Full time

Job summary

A leading service management company is seeking an experienced Field Services Manager in Centurion, Gauteng. In this pivotal role, you will oversee the smooth execution of maintenance operations and installations across a national property portfolio. You will be responsible for managing service technicians, planning labour resources, and driving projects from initial site visit through to completion, ensuring quality service and client satisfaction. This is a dynamic position requiring strong leadership, project management skills, and a proactive approach.

Qualifications

• Minimum of 5 years' experience in field service management or project management.
• Strong technical expertise in mechanical / electrical systems.
• Proven ability to lead teams and manage complex service operations.

Responsibilities

• Oversee daily field operations, ensuring service quality and customer satisfaction.
• Lead and manage maintenance staff, schedules, and resource planning.
• Drive cost reduction and efficiency through process improvements.
• Manage project delivery including scope definition and resource planning.
• Maintain service activity reports and compliance records.

Skills

Team Leadership

Project Management

Resource Planning

Customer Satisfaction

Technical Expertise in Mechanical/Electrical Systems

Excellent Communication Skills

MS Word and Excel Proficiency

Job description

The Opportunity

Our Client is looking for an experienced Field Services Manager to oversee our Field Service Department. This role combines team leadership, project management, and resource planning, ensuring the smooth execution of maintenance operations and installations across our national property portfolio.

You will be responsible for managing service technicians, planning labour resources, and driving projects from the initial site visit through to installation, commissioning, and client handover. The role is split between office and field-based work, with travel between branches required.

Key Responsibilities

• Oversee daily field operations, ensuring service quality and customer satisfaction.
• Lead and manage maintenance staff, schedules, and resource planning.
• Drive cost reduction and efficiency through process improvements and strategic planning.
• Manage project delivery: scope definition, resource planning, equipment ordering, and on-site supervision.
• Monitor project costs and profitability, ensuring timely invoicing and customer sign-off.
• Maintain service activity reports, project documentation, and compliance records.
• Develop and manage preventative maintenance schedules and budgets.
• Support technician development through training, tools, and supervision.
• Collaborate across departments to ensure smooth project execution.
• Promote a culture of safety, quality, and continuous improvement.

Requirements

• Minimum of 5 years' experience in field service management or project management.
• Strong technical expertise in mechanical / electrical systems.
• Proven ability to lead teams and manage complex service operations.
• Excellent communication skills – both written and verbal.
• Proficient in MS Word, Excel, and other standard business tools.
• Previous Health & Safety / Hazmat training is advantageous.
• Valid driver’s license and willingness to travel as needed.
• Dynamic, hands-on, and solutions-driven approach.Strong record of delivering projects on time and within budget.

Only shortlisted candidates will be contacted. Should you not receive a response within 14 days please consider your application unsuccessful. We will keep your CV on our database for any other relevant roles that may arise.