Field Service Engineer - Electrical Systems

Placements24; Upington; Hybrid; ZAR 480,000 - 720,000; Full time

Benefits offered by this job

Competitive salary package

Medical aid plan

Retirement annuity

Company vehicle + travel allowances

Professional development

Job summary

Placements24 is seeking a Field Service Engineer to service clients in and around Upington, Northern Cape. You will install, maintain and repair complex electrical systems, diagnose issues, and train customer personnel on operation and maintenance.

The role requires extensive travel within the Northern Cape, excellent diagnostic skills, and strong customer service abilities. A relevant electrical engineering qualification and a valid driver’s license are essential, with flexible hours including

Qualifications

• National Diploma or Bachelor's degree in Electrical Engineering or related technical field.
• Minimum of 5 years in field service or technical support.
• Strong understanding of electrical schematics, control systems and troubleshooting techniques.
• Experience with AC/DC drives, PLCs and industrial automation components.
• Excellent diagnostic and problem-solving abilities.
• Proficiency with multimeters, oscilloscopes and other test equipment.
• Strong customer service and communication skills with ability to build rapport with clients.
• Willingness to travel extensively within Upington and surrounding areas.
• Valid driver's license and clean driving record.
• Ability to work flexible hours, including evenings and weekends.

Responsibilities

• Perform on-site installation, maintenance and repair of electrical systems and industrial equipment.
• Diagnose and troubleshoot electrical and mechanical issues using advanced diagnostic tools.
• Provide technical training and guidance to customer personnel on equipment operation and maintenance.
• Respond to customer service requests and emergency calls promptly.
• Prepare detailed service reports documenting work performed, parts used and recommendations.
• Identify opportunities for equipment upgrades or retrofits to improve performance and reliability.
• Maintain inventory of spare parts and tools and ensure proper upkeep.
• Collaborate with internal engineering and sales teams to resolve issues and provide feedback.
• Adhere to company safety policies and procedures on client sites.

Skills

Diagnostic skills

Customer service

Communication

Travel readiness

Education

Electrical Engineering degree or diploma

Tools

Multimeters

Oscilloscopes

AC/DC drives

PLCs

Job description

About the Role

Our client, a reputable manufacturer of specialized industrial equipment, is seeking a dedicated Field Service Engineer to service clients in and around Upington, Northern Cape . This dynamic role involves providing expert technical support, installation, maintenance, and repair of complex electrical systems and machinery. The ideal candidate will have a strong electrical engineering background, excellent diagnostic skills, and a passion for customer service. You will be the primary technical point of contact for clients, ensuring their equipment operates at peak performance and minimizing downtime. This position requires a significant amount of travel within the Northern Cape region, offering an excellent opportunity to experience diverse operational environments and build strong client relationships in the unique context of Upington and its surrounds.

Key Responsibilities

• Perform on-site installation, maintenance, and repair of electrical systems and industrial equipment.
• Diagnose and troubleshoot complex electrical and mechanical issues using advanced diagnostic tools.
• Provide technical training and guidance to customer personnel on equipment operation and maintenance.
• Respond to customer service requests and emergency calls promptly and efficiently.
• Prepare detailed service reports, documenting all work performed, parts used, and recommendations.
• Identify opportunities for equipment upgrades or retrofits to improve performance and reliability.
• Maintain an inventory of spare parts and tools, ensuring proper management and upkeep.
• Collaborate with the internal engineering and sales teams to resolve customer issues and provide feedback.
• Adhere to all company safety policies and procedures while on client sites.

Requirements

• National Diploma or Bachelor's degree in Electrical Engineering or a related technical field.
• Minimum of 5 years of experience in a field service or technical support role, preferably within an industrial equipment manufacturing environment.
• Strong understanding of electrical schematics, control systems, and troubleshooting techniques.
• Experience with AC/DC drives, PLCs, and industrial automation components.
• Excellent diagnostic and problem-solving abilities.
• Proficiency in using multimeters, oscilloscopes, and other relevant test equipment.
• Strong customer service and communication skills, with the ability to build rapport with clients.
• Willingness to travel extensively within the Upington, Northern Cape region and surrounding areas.
• Valid driver's license and a clean driving record.
• Ability to work flexible hours, including occasional evenings and weekends, to meet customer needs.

Benefits

• Our client offers a competitive salary package, including a comprehensive medical aid plan and a retirement annuity.
• A company vehicle, fuel card, and travel allowances are provided to facilitate field service operations.
• Opportunities for professional development and manufacturer-specific training are regularly available.
• The role provides autonomy and the chance to become a trusted technical advisor to a diverse client base in the expansive Upington, Northern Cape area.
• This hybrid role balances extensive fieldwork with administrative tasks, allowing for a structured approach to client support and problem resolution.