Field Service Engineer

Tomra Group; Cape Town; On-site; ZAR 838,000 - 1,117,000; Full time

Benefits offered by this job

Laptop provided

Company car

Pension fund scheme

Medical aid & mental health benefit

Job summary

TOMRA Food is seeking a Field Service Engineer to ensure seamless operation of cutting‑edge sorting systems and to provide top‑notch customer service across installations, testing, and maintenance. The role emphasizes hands‑on work, problem‑solving, and close collaboration with customers to optimise performance.

The position includes commissioning, operation, training, and repair activities, with significant travel (up to 80%) across France and neighboring regions, requiring strong IT,

Qualifications

• Bachelor's degree in Electronics/Electrotechnical or equivalent.
• Fluent in English; additional languages a plus.
• Proven on-site preventive and corrective maintenance experience for industrial customers.
• Solid understanding of IT, networking, and PC configuration.
• Valid driver's license.

Responsibilities

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow‑up procedures.
• Willing to travel abroad for at least 80% of the time, based on a flexible schedule.

Skills

Field service

Customer service

IT networking

Communication

Education

Bachelor's degree in Electronics/Electrotechnical

Job description

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you'll play a pivotal role in ensuring the seamless operation of our cutting‑edge food sorting systems. We're seeking a highly skilled and motivated individual to take on the challenge of providing top‑notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.

This role offers the perfect blend of hands‑on work and independent problem‑solving, making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands‑on work and independent problem‑solving, making it an ideal fit for a passionate engineering enthusiast.

Role and Responsibilities:

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow‑up procedures.
• Willing to travel abroad for at least 80% of the time, based on a flexible schedule. This means it could be also during weekends or in holiday seasons.

Qualifications

• Bachelors degreein Electronics, Electrotechnical, Automation, Industrial Maintenance, or equivalent of minimum 3 years of experience in related field
• Fluent in English + other languages are a plus.
• Proven experience in on‑site preventive and corrective maintenance, supporting industrial customers.
• Good understanding of IT, networking, and PC configuration.
• A valid driver's license.
• Ability to establish and maintain effective relationships with customers, colleagues, and management.

Additional Information

• Work equipment including laptop and cell phone subscription provided
• 6-month probation period
• Notice period according to the Basic Conditions of Employment Act
• Annual leave: 21 working days (after 5 years continuous service an additional 5 days annual leave provided)
• Long service recognition: in accordance with TOMRA Jubilee policy
• Travel Expenses: Daily Allowance in accordance with SARS regulations for work away from home within South Africa and in other countries
• Pension Fund Scheme: Liberty Life (5% company contributions)
• Medical Aid & Mental Health Benefit policy cover: Discovery
• On call Standby Allowance
• Company Car provided: Fringe benefits tax applies, detailed logbook for all travel and limited private mileage, in accordance with SARS
• Life & Disability Insurance policy cover: Discovery

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.