Global Field Service Engineer – Food Sorting

Tomra Group; Cape Town; On-site; ZAR 838,000 - 1,117,000; Full time

Benefits offered by this job

Laptop provided

Company car

Pension fund scheme

Medical aid & mental health benefit

Job summary

TOMRA Food is seeking a Field Service Engineer to ensure seamless operation of cutting‑edge sorting systems and to provide top‑notch customer service across installations, testing, and maintenance. The role emphasizes hands‑on work, problem‑solving, and close collaboration with customers to optimise performance.

The position includes commissioning, operation, training, and repair activities, with significant travel (up to 80%) across France and neighboring regions, requiring strong IT,

Qualifications

• Bachelor's degree in Electronics/Electrotechnical or equivalent.
• Fluent in English; additional languages a plus.
• Proven on-site preventive and corrective maintenance experience for industrial customers.
• Solid understanding of IT, networking, and PC configuration.
• Valid driver's license.

Responsibilities

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow‑up procedures.
• Willing to travel abroad for at least 80% of the time, based on a flexible schedule.

Skills

Field service

Customer service

IT networking

Communication

Education

Bachelor's degree in Electronics/Electrotechnical

Job description

TOMRA Food is seeking a Field Service Engineer to ensure seamless operation of cutting‑edge sorting systems and to provide top‑notch customer service across installations, testing, and maintenance. The role emphasizes hands‑on work, problem‑solving, and close collaboration with customers to optimise performance.

The position includes commissioning, operation, training, and repair activities, with significant travel (up to 80%) across France and neighboring regions, requiring strong IT,