Field Operations Manager

Placements24; Randburg; On-site; ZAR 600,000 - 1,000,000; Full time

Benefits offered by this job

Bonus potential

Company vehicle

Medical & dental

Retirement benefits

Career growth

Job summary

Placements24 is seeking a dynamic Field Operations Manager to lead field service teams around Randburg. You will optimize resource allocation, scheduling, and field activities to deliver excellent service and customer satisfaction.

The role requires proven leadership, ability to manage multiple priorities in a fast-paced environment, and a hands-on approach to improving field performance. A relevant degree and 5+ years experience are preferred.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in field operations management or a related service delivery role.
• Proven experience managing mobile or field-based teams.
• Strong understanding of service scheduling and dispatch software.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Responsibilities

• Oversee and direct daily field operations, ensuring efficient resource deployment and service delivery.
• Manage, train, and motivate field service technicians to achieve performance targets.
• Develop and implement effective scheduling and dispatching processes.
• Ensure adherence to safety protocols and quality standards in all field activities.
• Monitor field service performance metrics and identify areas for improvement.
• Manage relationships with clients, addressing concerns and ensuring high levels of satisfaction.

Skills

Leadership

Field operations

Scheduling & dispatch

Client relations

Communication

Education

Bachelor's degree in Business Administration/Operations Management

Tools

Dispatch software

Mobile workforce tools

Job description

About the Role

Our client is seeking a dynamic and hands-on Field Operations Manager to lead and manage their field service teams in and around Randburg . This role requires a leader who can ensure efficient service delivery, manage field staff performance, and maintain high standards of customer satisfaction. You will be responsible for resource allocation, scheduling, and implementing best practices for field operations. The ideal candidate possesses strong organizational skills, excellent leadership capabilities, and a deep understanding of field service management.

Key Responsibilities

• Oversee and direct daily field operations, ensuring efficient resource deployment and service delivery.
• Manage, train, and motivate field service technicians to achieve performance targets.
• Develop and implement effective scheduling and dispatching processes.
• Ensure adherence to safety protocols and quality standards in all field activities.
• Monitor field service performance metrics and identify areas for improvement.
• Manage relationships with clients, addressing concerns and ensuring high levels of satisfaction.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in field operations management or a related service delivery role.
• Proven experience managing mobile or field-based teams.
• Strong understanding of service scheduling and dispatch software.
• Excellent leadership, communication, and problem-solving skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.

Benefits

• Competitive salary with performance-based bonuses.
• Company vehicle and fuel card provided.
• Comprehensive medical, dental, and retirement benefits.
• Opportunities for career advancement within operations.
• A challenging and rewarding role in a growing industry.