Regional Service Operations Manager

Placements24; Polokwane; On-site; ZAR 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary with commissions

Health, dental, and vision insurance

Company car and fuel card

Professional development and training

Dynamic work environment

Job summary

Placements24 is seeking a Regional Service Operations Manager to lead service delivery teams across the Limpopo province, with focus on Polokwane and surrounding areas. You will optimize field operations, drive customer satisfaction, and manage resources.

The role requires a Bachelor's degree in operations or business, at least 6 years in service operations management, strong leadership and CRM/software skills, and the ability to manage budgets and P&L for the service division.

Qualifications

• Bachelor's degree in Operations Management, Business Administration, or related field.
• Minimum 6 years of experience in service operations management or related field.
• Proven experience in managing field service teams and optimizing service delivery.

Responsibilities

• Oversee all aspects of regional service operations, ensuring efficiency and effectiveness.
• Manage and motivate a team of service technicians and support staff.
• Develop and implement strategies to improve customer satisfaction and service quality.
• Monitor operational performance metrics and identify areas for improvement.
• Ensure efficient scheduling and dispatch of service personnel.
• Manage budgets and control operational costs for the service department.

Skills

Leadership

Communication

Problem solving

Budgeting & P&L

CRM systems

Education

Bachelor's degree in Operations Management/Business Administration

Tools

Service management software

CRM systems

Job description

About the Role

Our client is looking for a skilled Regional Service Operations Manager to lead their service delivery teams across the Limpopo province. This role focuses on ensuring high-quality customer service, efficient field operations, and the effective management of service technicians. You will be responsible for optimizing service workflows, managing resources, and driving customer satisfaction within the region, with a key focus on operations in Polokwane and surrounding areas. The ideal candidate has a strong background in service management and a passion for operational excellence.

Key Responsibilities

• Oversee all aspects of regional service operations, ensuring efficiency and effectiveness.
• Manage and motivate a team of service technicians and support staff.
• Develop and implement strategies to improve customer satisfaction and service quality.
• Monitor operational performance metrics and identify areas for improvement.
• Ensure efficient scheduling and dispatch of service personnel.
• Manage budgets and control operational costs for the service department.

Requirements

• Bachelor's degree in Operations Management, Business Administration, or a related field.
• Minimum of 6 years of experience in service operations management or a related field.
• Proven experience in managing field service teams and optimizing service delivery.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of service management software and CRM systems.
• Ability to manage operational budgets and P&L for the service division.

Benefits

• Competitive salary with excellent commission and bonus opportunities.
• Comprehensive health, dental, and vision insurance.
• Company car and fuel card.
• Opportunities for professional development and leadership training.
• Dynamic work environment with a focus on innovation and customer care.