Field Network Technician — 24/7 Installations & Support

WIOCC; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

WIOCC is seeking a field operations technician to support incident resolution and problem management, and to install, maintain, and manage network and facilities equipment for WIOCC Group companies and clients.

You will provide 24/7 field support, work outside normal hours, monitor network equipment, assist with installation and commissioning, keep records accurate, and support Service Managers and NOC/TAC teams as required.

Qualifications

• Matric (or equivalent), including Mathematics and English.
• Diploma or Bachelor's degree in Engineering or related field (desirable).
• Technical certifications in CCNA, Cisco, MikroTik and Fiber Optic (desirable).
• Strong communication and interpersonal skills.
• Valid driver’s license.

Responsibilities

• Provide 24/7 field support including on-call duties and after-hours work.
• Conduct proactive monitoring of network equipment and facilities.
• Assist with network installation, testing, commissioning, integration, and service bring-up.
• Perform cross-connects and patching.
• Maintain accurate records, inventory, and spares management.
• Support equipment reception, bench testing, storage, and RMA handling.
• Assist with incident and problem resolution with NOC/TAC teams.
• Provide Service Desk support as required.
• Support Service Managers in operational activities.
• Assist with shareholder support, consultancy, and sales support initiatives.
• Contribute to network quality and performance monitoring.
• Assist in ad hoc reports.
• Provide support to other departments and projects as requested.
• Drive company vehicles as required.
• Adhere to company policies and procedures.

Skills

Field operations

NOC/TAC coordination

Communication skills

Documentation

On-call availability

Education

Matric (or equivalent)

Diploma/Bachelor in Engineering or related field

Tools

CCNA

Cisco equipment

MikroTik

Fiber Optic

Job description

WIOCC is seeking a field operations technician to support incident resolution and problem management, and to install, maintain, and manage network and facilities equipment for WIOCC Group companies and clients.

You will provide 24/7 field support, work outside normal hours, monitor network equipment, assist with installation and commissioning, keep records accurate, and support Service Managers and NOC/TAC teams as required.