Field Guide

Sanbona; Montagu; On-site; ZAR 180,000 - 260,000; Full time

Benefits offered by this job

Provident Fund Contribution

Accommodation

Job summary

Sanbona Wildlife Reserve is seeking a Field Guide to join our operations team in Montagu. You will ensure safety, guest satisfaction, and smooth safari experiences, guiding guests ethically and promoting additional experiences.

Requirements include FGASA Level 2, a valid driver's and PDP license, English communication, and at least 2 years of field guide experience. Accommodation and provident fund are provided.

Qualifications

• FGASA Level 2 certification is required.
• Valid Drivers and PDP licenses are required.
• Strong customer service and teamwork skills are essential.
• Minimum 2 years of experience in a similar role.

Responsibilities

• Prepare vehicles, rifles, and communication equipment for each service.
• Maintain vehicle records and hand-over books for all shifts.
• Handle equipment, tools, and guest items with care and respect.
• Assist guests with requests and ensure prompt service.
• Respond to service requests and report equipment issues.
• Perform shift handovers to keep the team informed.
• Engage with guests about daily routines, regulations, and activities; promote experiences.
• Maintain and clean all issued equipment; ensure it is in good condition.
• Guide ethically and foster good relationships with staff.
• Assist with emergency responses and standby duties as required.
• Act as liaison between field guides, lodge management, and safari management.
• Support planning of guest activities for seamless experiences.
• Ensure safety, security, and health protocols are followed.
• Maintain confidentiality and comply with legal standards.
• Contribute to team training and daily operations.
• Monitor departmental expenses and report maintenance needs.
• Perform additional duties as assigned.

Skills

English communication

Customer service

Teamwork

Education

FGASA Level 2 certification

Drivers license

PDP license

Tools

Vehicle handling

Rifle handling

Job description

Join a prestigious wildlife reserve committed to conservation and exceptional guest experiences. As a Field Guide, you will play a vital role in ensuring smooth operations, safety, and memorable safari adventures for our visitors.

Where You'll Make an Impact:

• Prepare vehicles, rifles, and electronic communication equipment before each service.
• Complete and maintain accurate vehicle record sheets and hand-over books for every shift.
• Handle all equipment, tools, machinery, and guest items with care and respect.
• Attend to special requests from guests or departments, ensuring prompt service.
• Respond swiftly to service requests and report any equipment damage or operational issues.
• Perform shift handovers to keep the team informed of current operational factors.
• Engage with guests by informing them of daily routines, regulations, and activities, actively promoting additional experiences.
• Manage, maintain, and clean all issued equipment, taking responsibility for its condition.
• Guide ethically, demonstrating sensitivity to the environment, and fostering good relationships with colleagues.
• Assist with emergency responses and standby duties as required.
• Act as a liaison between field guides, lodge management, and safari management.
• Support lodge management in planning guest activities to ensure seamless experiences.
• Ensure all service requests are handled professionally and courteously.
• Uphold safety, security, and health protocols consistently.
• Maintain confidentiality and adhere to legal standards.
• Contribute to team training, participate in daily operations, and communicate effectively.
• Control departmental expenses, report maintenance needs, and ensure facilities are well-maintained.
• Perform additional duties as assigned to support team objectives.

Requirements:

• FGASA Level 2 certification.
• Valid Drivers and PDP license.
• Minimum of 2 years of experience in a similar role.
• Ability to communicate effectively in English.
• Strong customer service and teamwork skills.

Nice to Have:

• Additional industry-related certifications.

What We'll Give You:

• Provident Fund Contribution
• Accommodation