Field Guide, Wildlife Reserve: Guest Experience & Safety

Sanbona Wildlife Reserve; Montagu; On-site; ZAR 240,000 - 360,000; Full time

Benefits offered by this job

Provident Fund Contribution

Accommodation

Job summary

Sanbona Wildlife Reserve in South Africa is seeking a Field Guide to support safaris, ensure guest safety, and maintain high service standards. You will prepare vehicles, equipment, brief guests on daily routines, and collaborate with lodge management to create memorable experiences while upholding conservation ethics.

Requirements include FGASA Level 2, valid drivers license, PDP, 2+ years of experience, and fluent English. Accommodation and provident fund are provided as part of the package.

Qualifications

• FGASA Level 2 certification.
• Valid Drivers and PDP license.
• Minimum of 2 years of experience in a similar role.
• Ability to communicate effectively in English.
• Strong customer service and teamwork skills.

Responsibilities

• Prepare vehicles, rifles, and electronic communication equipment before each service.
• Complete and maintain accurate vehicle record sheets and hand-over books for every shift.
• Handle all equipment, tools, machinery, and guest items with care and respect.
• Attend to special requests from guests or departments, ensuring prompt service.
• Respond swiftly to service requests and report any equipment damage or operational issues.
• Perform shift handovers to keep the team informed of current operational factors.
• Engage with guests by informing them of daily routines, regulations, and activities, actively promoting additional experiences.
• Manage, maintain, and clean all issued equipment, taking responsibility for its condition.
• Guide ethically, demonstrating sensitivity to the environment, and fostering good relationships with colleagues.
• Assist with emergency responses and standby duties as required.
• Act as a liaison between field guides, lodge management, and safari management.
• Support lodge management in planning guest activities to ensure seamless experiences.
• Ensure all service requests are handled professionally and courteously.
• Uphold safety, security, and health protocols consistently.
• Maintain confidentiality and adhere to legal standards.
• Contribute to team training, participate in daily operations, and communicate effectively.
• Control departmental expenses, report maintenance needs, and ensure facilities are well-maintained.
• Perform additional duties as assigned to support team objectives.

Skills

Customer service

Teamwork

English communication

Job description

Sanbona Wildlife Reserve in South Africa is seeking a Field Guide to support safaris, ensure guest safety, and maintain high service standards. You will prepare vehicles, equipment, brief guests on daily routines, and collaborate with lodge management to create memorable experiences while upholding conservation ethics.

Requirements include FGASA Level 2, valid drivers license, PDP, 2+ years of experience, and fluent English. Accommodation and provident fund are provided as part of the package.