Field Guide

NB Consulting; Montagu; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Provident Fund Contribution

Accommodation

Zusammenfassung

NB Consulting is seeking a Field Guide for a wildlife reserve in South Africa. The role focuses on safety, guest experience, and operational excellence across daily safari activities.

You will prepare gear, guide ethically, and engage guests while coordinating with lodge management to ensure seamless experiences. Accommodation and provident fund are provided, with a strong emphasis on customer service and teamwork.

Qualifikationen

• FGASA Level 2 certification required for field guide duties.
• Valid Drivers License and PDP must be current.
• Minimum 2 years of experience in a similar field guide role.
• Ability to communicate effectively in English.
• Strong customer service and teamwork skills are essential.

Aufgaben

• Prepare vehicles, rifles, and comms equipment before service.
• Maintain vehicle records and handover books for each shift.
• Handle equipment and guest items with care and respect.
• Attend to guest or department requests promptly.
• Respond to service requests and report equipment issues.
• Conduct shift handovers to inform the team of operations.
• Engage guests about daily routines, regulations and activities.
• Maintain and clean all issued equipment and ensure its condition.
• Promote additional experiences to guests during interactions.
• Assist with emergency responses and standby duties as required.
• Liaise between field guides, lodge management and safari management.
• Support lodge management in planning guest activities for seamless experiences.
• Ensure service requests are handled professionally and courteously.
• Uphold safety, security and health protocols at all times.
• Maintain confidentiality and comply with legal standards.
• Contribute to team training and daily operations.

Kenntnisse

English communication

Customer service

Teamwork

Ausbildung

FGASA Level 2 certification

Valid Drivers License & PDP

Tools

4x4 vehicle handling

Jobbeschreibung

Join a prestigious wildlife reserve committed to conservation and exceptional guest experiences. As a Field Guide, you will play a vital role in ensuring smooth operations, safety, and memorable safari adventures for our visitors.

Where You'll Make an Impact:

• Prepare vehicles, rifles, and electronic communication equipment before each service.
• Complete and maintain accurate vehicle record sheets and hand-over books for every shift.
• Handle all equipment, tools, machinery, and guest items with care and respect.
• Attend to special requests from guests or departments, ensuring prompt service.
• Respond swiftly to service requests and report any equipment damage or operational issues.
• Perform shift handovers to keep the team informed of current operational factors.
• Engage with guests by informing them of daily routines, regulations, and activities, actively promoting additional experiences.
• Manage, maintain, and clean all issued equipment, taking responsibility for its condition.
• Guide ethically, demonstrating sensitivity to the environment, and fostering good relationships with colleagues.
• Assist with emergency responses and standby duties as required.
• Act as a liaison between field guides, lodge management, and safari management.
• Support lodge management in planning guest activities to ensure seamless experiences.
• Ensure all service requests are handled professionally and courteously.
• Uphold safety, security, and health protocols consistently.
• Maintain confidentiality and adhere to legal standards.
• Contribute to team training, participate in daily operations, and communicate effectively.
• Control departmental expenses, report maintenance needs, and ensure facilities are well-maintained.
• Perform additional duties as assigned to support team objectives.

Requirements:

• FGASA Level 2 certification.
• Valid Drivers and PDP license.
• Minimum of 2 years of experience in a similar role.
• Ability to communicate effectively in English.
• Strong customer service and teamwork skills.

Nice to Have:

• Additional industry-related certifications.

What We'll Give You:

• Provident Fund Contribution
• Accommodation