Remote Installation & Support Technician (SaaS & Hardware)

Placements24; Rustenburg; Hybrid; ZAR 320,000 - 520,000; Full time

Benefits offered by this job

Fully remote position

Competitive salary

Home office stipend

Training & development

Job summary

Placements24 is seeking a Remote Installation & Support Specialist to deliver remote installation guidance and technical support for a diverse client base across South Africa. The role emphasizes proactive issue resolution, clear communication, and independent work in a fully remote setting.

You will troubleshoot, document solutions, provide remote training, and contribute to support process improvements while maintaining CRM records. A home office setup and reliable internet are expected.

Qualifications

• Experience in technical support or similar customer-facing IT role.
• Strong understanding of networks, Windows/macOS/Linux.
• Excellent problem-solving and communication skills.

Responsibilities

• Provide remote installation guidance and configuration support for software/hardware.
• Troubleshoot and resolve client issues via phone, email, or chat.
• Guide clients through setup, usage, and best practices.
• Document solutions and update knowledge base.
• Escalate complex issues to senior teams when needed.

Skills

Technical support

Remote installation

Networking

Operating systems

Troubleshooting

Communication

Remote work

Education

CompTIA A+

Network+

Tools

Remote support tools

Ticketing systems

Job description

Placements24 is seeking a Remote Installation & Support Specialist to deliver remote installation guidance and technical support for a diverse client base across South Africa. The role emphasizes proactive issue resolution, clear communication, and independent work in a fully remote setting.

You will troubleshoot, document solutions, provide remote training, and contribute to support process improvements while maintaining CRM records. A home office setup and reliable internet are expected.