Facilities Helpdesk & Operations Coordinator

CBRE Excellerate; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

CBRE Excellerate is seeking an administrative/coordinator professional to support site operations, helpdesk management, and documentation in a facilities environment. You will coordinate stakeholder engagement, assist with financial processes, and ensure adherence to client requirements.

The role emphasizes accuracy, attention to detail, and timely communication, with exposure to HSE and compliance. A relevant admin qualification plus 2–4 years in FM is preferred.

Qualifications

• Grade 12 / Matric is required.
• 2–4 years’ experience in facilities management or a similar environment.
• Experience with helpdesk/work order systems (e.g. Chase, Planon).
• Proficient in MS Office and general administrative coordination.

Responsibilities

• Log calls accurately with location and description.
• Categorise calls (PPM, Reactive, Ad hoc) correctly.
• Track and update all work orders and escalate when needed.
• Assist with PO creation and invoice tracking.
• Maintain documentation and filing and ensure audit readiness.
• Support compliance and HSE observations and reporting.

Skills

Facilities management

Administration

Stakeholder engagement

Time management

Education

Grade 12 / Matric

Administrative qualification

Tools

MS Office

Job description

CBRE Excellerate is seeking an administrative/coordinator professional to support site operations, helpdesk management, and documentation in a facilities environment. You will coordinate stakeholder engagement, assist with financial processes, and ensure adherence to client requirements.

The role emphasizes accuracy, attention to detail, and timely communication, with exposure to HSE and compliance. A relevant admin qualification plus 2–4 years in FM is preferred.