Business Support Coordinator (Fixed term contract)

Excellerate; Gauteng; On-site; ZAR 180,000 - 260,000; Full time

Job summary

CBRE Excellerate is seeking an Administrative and Operational Coordinator to provide helpdesk coordination, document control and stakeholder support at our Gauteng site.

You will manage helpdesk calls, track work orders, support PO and invoicing processes, and ensure compliance with HSE standards while delivering reliable admin services to the facilities team.

A Grade 12/Matric and 2–4 years' facilities experience are preferred, with proficiency in MS Office and a detail-oriented mindset.

Qualifications

• Grade 12 / Matric; administrative qualification advantageous.
• 2–4 years’ experience in facilities management or similar environment.
• Experience with helpdesk/work order systems (e.g., Chase, Planon).
• Proficient in MS Office (Excel, Word, Outlook).
• Strong coordination and communication skills.

Responsibilities

• Log calls accurately with location and description.
• Categorise calls (PPM vs Reactive vs Ad hoc).
• Track and update all work orders; escalate where needed.
• Monitor open calls and follow up on outstanding work; ensure SLA adherence.
• Assist with PO creation and track invoices; ensure PO vs work completed alignment.
• Compile reports; maintain documentation and filing; ensure audit readiness.

Skills

MS Office

Administrative and coordination

Attention to detail

Communication and stakeholder

POs and invoices

Time management and organisation

Education

Grade 12 / Matric

Administrative qualification

Tools

Chase

Planon

Job description

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

About the role:

The main purpose of this role is to provide administrative and operational coordination support to the site, ensuring effective helpdesk management, accurate documentation, stakeholder coordination, and support of financial and compliance processes in line with company standards and client requirements.

What you will bring:

• Grade 12 / Matric
• Relevant administrative qualification (advantageous)
• 2–4 years’ experience in facilities management or similar environment
• Experience working with helpdesk/work order systems (e.g. Chase, Planon)

Skills required:

• Computer literacy (MS Office – Excel, Word, Outlook)
• Administrative and coordination skills
• Attention to detail
• Communication and stakeholder engagement
• Basic financial understanding (POs, invoices)
• Time management and organisation

Knowledge required:

• Helpdesk/work order management systems
• Facilities management operations
• Basic financial processes (POs, invoicing)
• HSE and compliance requirements
• Client service standards

What you will be doing:

Helpdesk & Work Order Management:

• Log calls accurately with correct location and description
• Categorise correctly (PPM vs Reactive vs Ad hoc)
• Track and update all work orders
• Escalate unresolved issues

Call Closure & Follow-Ups:

• Monitor open calls
• Follow up on outstanding work
• Ensure SLA adherence

Financial & PO Support:

• Assist with PO creation
• Track invoices
• Ensure alignment between PO and work completed

Reporting & Documentation:

• Compile reports
• Maintain documentation and filing
• Ensure audit readiness

Compliance & Observations:

• Log observations (HSE + operational)
• Maintain compliance records

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.